Forum Shops - Sales Associate

The Sales Associate/Stylist at Good American is responsible for promoting brand engagement with clients, partners, and within their city. This role acts as a representative of Good American in the daily business operations of the store, supporting all store initiatives including superior client engagement, store upkeep, operational support, ensuring visual standards, and driving for sales results and KPI goals.

Responsibilities

• Be an ambassador to the brand and promote the culture of Good American internally and externally
• Drive for financial results by achieving individual sales targets and supporting team members to drive total store and brand performance
• Ensure individual KPI goals are attained and support the achievement of KPI goals of team members and store
• Support the needs of the client through styling advice and suggestions with every engagement
• Deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
• Solution-oriented approach to finding resolutions to customer service issues with brand and client top of mind
• Create and develop a robust client book based on strong engagement, ensuring client acquisition and retention are key focuses for store and brand overall
• Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house
• Participate in visual merchandising initiatives, adhering to visual directives and maintaining visual standards that align with brand guidelines
• Support inventory initiatives including regular Cycle Counts, inventory reconciliation, and processing completed in accordance with company guidelines as required
• In partnership with the Store Manager/ Director, create and bring to life activations/events in the store that seek client acquisition and focus on client retention/development
• Attend all meetings as required by the business
• Contribute towards creating and maintaining a positive team culture within the store
• Be a strong partner to the corporate team and deliver feedback and insights

Requirements

• At least 2+ years of experience in a retail apparel environment
• Experience within women’s apparel retail preferred
• Familiar with key retail performance indicators
• Adaptable, open-minded, active listener, and compassionate
• Comfortable and savvy with computer technology, including PC and iOS devices
• Effective communication skills (both oral and written) to engage with clients and team members
• Strong fashion acumen and ability to style clients
• Travel approximately 10% of the time
• Able to lift 25+ lbs.

This role requires being onsite four days a week. Good American is committed to creating an inclusive environment where everyone feels valued, respected, and empowered to contribute their unique perspectives. We are B Corp certified, prioritizing people and the planet alongside profit.