Foreman PDI

About Us

General RV Center, founded in 1962, is the nation’s largest family-owned RV dealer with locations nationwide and a global presence through our Internet Sales team. Our sustained growth is rooted in family values and a passion for the RV lifestyle. We offer more than a job—it’s an opportunity to build a career, make a difference, and be part of an exciting industry.

Responsibilities

• Collaborate with Service management on hiring processes and ensure proper staffing to meet customer needs.
• Ensure team members receive proper training through established programs to perform their roles effectively.
• Work with peers to discuss successes, challenges, and opportunities for improvement.
• Identify growth potential for employees and future leaders.
• Approve direct report schedules and ensure coverage during employee days off.
• Review work orders for accuracy, including proper pictures and descriptions from technicians.
• Act as a primary contact to the Service Manager and cascade information to the service team.
• Conduct daily quality and efficiency meetings with external teams for quick and effective communication.
• Collaborate with the Service Manager to establish and achieve monthly service sales goals.
• Create a daily game plan for the external silo and teams to ensure workloads are met.
• Set and track weekly and monthly goals for all technicians within the external silo.
• Execute the Keep You Camping™ program, ensuring full compliance among team members.
• Assist with escalated customer complaints to achieve high customer satisfaction during resolution.
• Set a customer-centric culture and uphold team standards.
• Oversee the display and aesthetics of the external silo to meet customer expectations.
• Perform quality control checks on units after repairs are completed by technicians.

Requirements

• Prior experience within the RV, Automotive, or Powersports industry as a technician or dispatcher.
• Ability to work in a fast-paced, team-oriented office setting.
• Proficiency with Microsoft Excel.
• Strong verbal and written communication skills.
• Ability to multitask and complete tasks efficiently.
• Reliable with a strong work ethic.
• Professional appearance.
• Minimum of a High School Diploma required.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• Life insurance options.
• Paid vacations.
• 401k with company matching.