Foreign Pharmacy Grad - International Pharmacy Intern

Job Purpose And Summary

Health is everything. At CVS Health, colleagues are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we help people on their path to better health – from advising on prescriptions to helping manage chronic and specialty conditions. As a Non-US Accredited Foreign Graduate, you will be on the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients.

Primary Job Duties & Responsibilities

• Customer Service

• Greet each customer in a courteous and professional manner both in-store and at the drive thru window
• Assist all pharmacy and front store customers with their questions and concerns
• Answer telephone with a warm and friendly greeting
• Request additional help and work with others to find solutions when needed to maximize customer satisfaction
• Remove obstacles to make customers’ experiences easier when possible
• Perform approved register transactions including cash, check and charge, bagging merchandise upon completion of sale
• Engage with customers and seek ways to create heartfelt, personalized moments during their visits

• Pharmacy Operations

• Maintain customer/patient confidentiality according to HIPAA and company standards
• Communicate with customer/patient while protecting their confidential drug information
• Comply with all federal and state laws, rules, and regulations
• Comply with all CVS policy and standard operations procedures (SOPs) at all times
• Meet requirements for state and federal licensure within an appropriate timeframe
• Adhere to CVS workflow and ensure standards are maintained at all times
• Process prescriptions including translation of SIG codes, product selection, counting and measuring drugs, capping, and uncapping vials and bottles; labeling all prescriptions
• Resolve third party rejections and complete any manual claim forms
• Perform all prescription pick-up procedures, in adherence of CVS policy and procedures
• Access, input and retrieve any necessary information to/from the workstation
• Maintain in-stock by ensuring all inventory management policies and procedures are followed utilizing appropriate report(s) to maintain replenishment as needed
• Absent from Clls, assist with putting away drug orders as permitted by law
• Deliver additional health care services as allowable by state regulation, individual certification, and as directed by pharmacy leadership team, including but not limited to point-of-care and/or swab-and-send testing, immunization preparation and/or delivery, etc.
• Support supervising pharmacist in furtherance of dispensing drugs, reviewing prescriptions, and monitoring compliance

• Counseling Under The Direct Supervision Of a Licensed Pharmacist

• Offer to counsel and direct customer to pharmacist if necessary
• Field any medical questions when appropriate
• Communicate and interact with all healthcare professionals to provide optimal care
• When applicable, solicit information on a customer’s medical history to give appropriate medical advice
• Practice and develop duties performed by pharmacists according to law

• Leadership

• Communicate with Field Management and Corporate as needed
• Participate in all required store operational meetings
• Support maintaining a clean, organized, and professional pharmacy department, according to CVS standards
• Schedule activities according to the needs of the business and workflow model
• Coordinate/implement the training and development of Pharmacy Support Staff
• Negotiate and implement the training and development of Pharmacy Support Staff
• Recognize others and celebrate success
• Complete all required training programs

Education

Foreign Graduate from a Non-US Accredited college or school of pharmacy prior to beginning Non-US Accredited Foreign Graduate Training Program at CVS

Essential Qualifications, Essential Functions & Preferred Qualifications

• Essential Qualifications And Functions:

• Foreign Graduate from a Non-US Accredited college or school of pharmacy prior to beginning Non-US Accredited Foreign Graduate Training Program at CVS
• Pharmacist licensure in the state in which the position is based within 120 days of completion of US Intern hours
• Failure to complete required US Intern hours within 18 months or obtain Pharmacist licensure as prescribed will result in the colleague being removed from role and separation of employment
• Strong communication and presentation skills
• Skills In: Results Orientation, Colleague Engagement, Active Listening, Customer and Community Engagement, Consumer Behavior, Negotiation and Conflict Resolution, Patient Counseling, Emotional Intelligence, Time Management, Digital Literacy
• Ability To: Have regular and predictable attendance including nights and weekends, Complete any additional tasks as directed by supervisor or manager, Complete all required training and obtain required licensure (if applicable) within guidelines, Lift and exert up to 20 lbs. of force occasionally, up to 10 lbs. of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting

• Preferred Qualifications:

• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.)