Ford Service Manager

Key Responsibilities

• Manage the daily operations of the Ford service department to ensure efficient workflow and timely vehicle repairs
• Supervise service advisors, diesel technicians, porters, and support staff
• Maintain high levels of customer satisfaction by addressing customer concerns and resolving escalated service issues professionally
• Oversee warranty administration and ensure proper documentation and claim compliance with Ford policies
• Cover scheduling and dispatching of repair orders to maximize shop productivity
• Review repair orders for accuracy, completeness, and proper billing procedures
• Work closely with the parts department to ensure timely parts availability and inventory management
• Maintain a clean, organized, and safe working environment in compliance with OSHA and company standards
• Recruit, train, mentor, and develop service department personnel
• Conduct regular team meetings focused on safety, performance, and operational improvements
• Maintain departmental financial performance including labor sales, gross profit, and expense control
• Build and maintain strong relationships with fleet accounts and commercial customers
• Support after-hours or emergency customer service needs when necessary

Qualifications

• Previous experience as a Service Manager, Assistant Service Manager, or Shop Foreman in a truck dealership or heavy-duty repair environment
• Experience with Ford commercial vehicles and warranty systems preferred
• Strong knowledge of diesel truck diagnostics, maintenance, and repair operations
• Proven leadership and team management experience
• Excellent organizational, communication, and customer service skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Proficiency with dealership management systems and computer software
• Valid driver’s license required; CDL preferred but not required

Preferred Skills

• Experience managing fleet and municipal accounts
• Understanding of Ford warranty procedures and OEM compliance standards
• Ability to analyze KPIs, technician productivity, and departmental financial reports
• Strong problem-solving and conflict-resolution abilities
• Commitment to employee development and continuous process improvement

Benefits

• Medical and Dental plan
• Paid Holidays
• Paid vacation and sick/personal time
• 401k with an employer match
• EMPLOYER Paid Life insurance benefit
• Gym Reimbursement program