Ford Sales Lead Specialist

What You’ll Do

• Respond promptly to internet, phone, chat, and digital sales inquiries
• Build rapport with prospective customers and provide an exceptional first impression
• Schedule appointments for the sales team and help drive showroom traffic
• Follow up with leads through phone calls, text messages, and email campaigns
• Maintain accurate customer records in the CRM system
• Work closely with sales managers and product specialists to maximize lead conversion
• Meet individual and team performance goals
• Deliver a professional, customer-first experience throughout the sales process

What We’re Looking For

• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Positive attitude and strong work ethic
• Comfortable using computers, CRM systems, and digital communication tools
• Previous sales, customer service, call center, BDC, or automotive experience is a plus
• High school diploma or equivalent required
• Valid driver’s license and acceptable driving record

What We Offer

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs