Ford Hybrid/EV Service Technician

Day-to-Day Responsibilities

• Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.
• Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.
• Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.
• Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.
• Documenting work performed on each vehicle on the repair order.
• Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.”
• Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.
• Providing an exceptional customer experience to drive loyalty.

Requirements

• A valid driver’s license.
• A passion for cars and customer service.
• A high school diploma or equivalent.
• 2+ years experience as an automotive technician.
• Proven experience as an Automotive Hybrid/EV Technician or similar role.
• Ford EV and Hybrid certified.
• Strong understanding of electrical systems and components.
• Strong knowledge and understanding of Ford vehicle systems.
• Ability to use diagnostic equipment and computer systems.
• Attention to detail.
• Organization and follow-up skills.

Career Growth

• Master-Certified Technician.
• Service Advisor.
• Service Management.

Opportunities for Career Growth

• Opportunities may include: Master-Certified Technician, Service Advisor, Service Management, etc.

Benefits and Perks

• Competitive compensation and 401k matching.
• Health, dental, vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Amazing deals and discounts through YouDecide, a website with offers from top providers and retailers.
• Partnership with cancer charities nationwide to raise and donate millions of dollars to cancer research and treatment.