For Eyes - Assistant Manager

General Function

The Assistant Manager acts as a leader in the absence of, or in support of the Store Manager. Represents For Eyes as an expert destination for vision needs within the community & delivers key performance metrics.

Duties & Responsibilities

• Delivers quality & improvement to meet or exceed all key performance indicators (KPIs): Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
• Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results
• Learns & understands the competition & market trends
• Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results
• Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery
• PARTNERS WITH STORE MANAGER TO LEAD A TEAM THROUGH STRONG KNOWLEDGE & SKILLS
• DELIVERS CLEAR & CONSTRUCTIVE FEEDBACK IN A TIMELY MANNER
• INFORMS STORE MANAGER OF ANY SITUATION THAT MAY REQUIRE ANY DEVELOPMENT OR DISCIPLINARY ACTION OF OTHERS
• SUPPORTS RECRUITING, HELPS SELECT HIGH CALIBER TEAM & CREATES TALENT PIPELINE
• FOLLOWS GUIDELINES TO OPTIMALLY STAFF STORE
• SHOWS GREAT PRIDE IN STORE APPEARANCE & EXECUTES VISUAL DIRECTIVES
• STRIVES TO MAINTAIN POSITIVE WORKING RELATIONSHIPS WITH DOCTORS
• ADHERES TO & ENFORCES COMPLIANCE OF TEAM TO COMPANY POLICIES & PROCEDURES; MEETS OR EXCEEDS ALL GOALS
• ANTICIPATES PROBLEMS BEFORE THEY OCCUR; EXPLORES UNDERLYING REASONS AND ROOT CAUSE; STRIVES FOR LONG-TERM SOLUTIONS TO PROBLEMS
• PERFORMS & UNDERSTANDS ADMINISTRATIVE DUTIES
• Maintains a safe working environment for all
• WORKS A FLEXIBLE SCHEDULE, INCLUDING NIGHTS & WEEKENDS

Basic Qualifications

• High School graduate or equivalent
• 1+ year(s) management/supervisory experience with direct reports
• Knowledge of retail operations, processes & policies
• Strong basic math skills
• Familiarity with cash register, computers & calculators
• Must have a strong command of the English language for all written correspondence & oral communication
• Strong communicator & listener
• Demonstrated high-level of selling skills
• Proven ability to problem solve

Preferred Qualifications

• College degree or equivalent
• Previous experience in leadership position within retail & customer service industry
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure (if applicable) &/or ABO Certification in non-licensed states
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program