Footwear Sales

About the role

Provide direct customer service and support by selling merchandise on the sales floor, assisting in customer carry-outs, stocking and restocking of merchandise. This position specializes in the area of Footwear, with overlap of clothing and accessories categories.

Responsibilities

• Sell merchandise and advise customers on merchandise price and features.
• Provide merchandise/product knowledge to customers and recommend alternative or accessory goods.
• Advise and assist customers in ordering specialized merchandise as needed.
• Assist in receiving and display merchandise in accordance with specific established policies, procedures and standards.
• Answer telephones and handle routine customer telephone inquiries.
• Perform general floor maintenance and housekeeping; monitor and maintain the condition and safekeeping of merchandise.
• Prepare and participate with inventory cycle activities.
• Move material using appropriate material handling tools and equipment including but not limited to: by-hand, hand truck, pallet-jack, dolly, and/or operation of forklifts or other vehicles.
• Other duties as assigned by management, related to customer service, merchandising and handling of products.

Requirements

• Knowledge of retail floor sales techniques.
• Ability to understand and follow specific instructions and procedures.
• Ability to sort, check, count, and verify numbers.
• Ability to resolve difficult or stressful customer service issues.
• Demonstrated teamwork.
• Exposure to visual merchandising and product placement techniques is desired.

Qualifications

High School Diploma or GED is preferred, not required.

Other Requirements

• Must be able to work majority of shift standing.
• Must be able to lift up to 75 pounds to move merchandise and physically participate in resets, remodels and reconstruction projects.