Footwear Camo Team Leader

About the role

Under the supervision of the Group Sales or Department Manager, the Team Leader provides daily direction to associates in one department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

Responsibilities

• Supports the GSM/DM in achieving Departmental Sales, Gross Margin, Inventory Shrinkage, and Payroll Goals.
• Provides daily direction to department associates.
• Prepares to-do and task lists.
• Executes all merchandising directives (e.g., “Top 25 list,” “Extreme Savings” items) and maintains all plan-o-grams as set by the Corporate Office.
• Ensures a pleasant and productive shopping experience for all customers.
• Assists the GSM/DM and Human Resources Manager with staffing, interviewing, training, and performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team environment.
• Resolves customer and associate issues with GSM/DM and HR Manager.
• Maintains a high level of personal customer service and achieves better than company average customer service results.
• Remains a product expert through ongoing product knowledge training and conducts product demonstrations for staff.
• Assists the GSM/DM with coordination of special events, maintenance of pricing and UPC integrity, determining proper assortments, inventory accuracy, and display, signing, and pricing of advertised items.
• Assists the GSM/DM in carrying out supervisory responsibilities in accordance with company policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints, and maintaining a positive, harassment-free work environment.
• Provides a legendary customer experience by assisting customers in making buying decisions, identifying and evaluating customer needs, making product recommendations, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.

Requirements

• Minimum Degree Required: High School Diploma or equivalent
• Experience: 2 to 4 years in Retail Sales
• Supervisory experience is a plus

Knowledge, Skills, and Ability

• Ability to calculate figures and amounts such as discounts, commissions, and percentages
• Ability to read and analyze certain reports
• Ability to effectively present information and respond to questions from managers, associates, customers, and the general public
• Ability to conduct meetings and presentations to groups
• Proficiency with PC-based word processing, spreadsheets, database management, and electronic point of sale and inventory management systems
• Demonstrated strong interpersonal skills; ability to establish and maintain effective working relationships with co-workers, associates, customers, and corporate staff

Physical Requirements

• Constantly stand and/or walk during shift
• Occasionally ascend or descend ladders, stairs, ramps, etc.
• Constantly communicate with others to exchange information
• Occasionally repeat motions that may include the wrists, hands, and/or fingers
• Occasionally operate machinery and/or power tools
• Occasionally operate motor vehicles or heavy equipment
• Light work that includes moving objects up to 20 pounds constantly; may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)
• Occasionally work in tight and confined spaces
• Occasionally work in noisy environments

Independent Judgement

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired results. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical, Dental, Vision
• Health Savings Account, Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays, vacation, and sick time
• Bass Pro Cares Fund