FOOD UNIT LEAD (FULL TIME)

Job Summary

Coordinates activities of other food-service employees. Creates an enjoyable dining experience for customers, staff and visitors.

Essential Duties and Responsibilities

• Provides quality customer service by providing one-on-one attention to detail.
• Oversees and participates in the preparation and service of food and beverage items in accordance with company standards for presentation, sanitation, safety and portion control.
• Helps plan menus.
• Ensures timely, efficient meal service; supervises serving of meals.
• Responds to customer complaints in person at the time of the complaint and via email for electronic complaints.
• Trains employees; assigns and coordinates work of employees to promote efficiency and excellence in food and service.
• Determines work procedures, prepares work schedules and expedites work flow.
• Aid Sous Chef in preparing station takeovers or pop ups
• Uses proper systems for completion of required daily/weekly/monthly reports such as inventory-cash reports-production records, payroll and time-keeping.
• Aid Sous Chef in preparing food orders and other necessary supplies from approved sources or purveyors.
• Directs and participates in the overall sanitation and safety of the facility and employees in accordance with company standards and government regulations.
• Develops sanitation schedule and ensures food-service employees adhere to the schedule for cleaning of kitchen and dining area and washing of kitchen utensils and equipment.
• Issues written and oral instructions.
• Help select and orient employees; oversees staff training in areas of responsibility.
• Bake breads, pies, cakes, cookies and other pastries as necessary per the provided production and catering sheets; assists in production planning to meet daily requirements.
• Ensures proper food preparation by utilizing approved recipes, following prescribed production standards and use of proper equipment.
• Aids in the completion of production records to include waste tracking, used/unused portions and product shortages; informs supervisor when supplies are low.
• Ensures proper presentation, food quality, portion control and maintenance of proper serving temperatures.
• Maintains sanitation and orderliness of all equipment, supplies and utensils within work area.
• Handles foods items appropriately and with all safety regulations in mind during preparation and service.
• Cleans equipment and workstation thoroughly before leaving the area for other assignments. Keeps display equipment clean and free of debris.
• Interacts with customers and resolves customer complaints in a friendly and customer-service oriented manner. Relays relevant concerns from customers directly to supervisors.
• Consistently exhibits the ability to keep up with peak production and service calmly, accurately and efficiently.
• Checks to ensure that all food is presented, served and displayed per standards.
• Follows principles of sanitation and safety in handling food and equipment, ensuring corporate and OSHA safety standards are followed.
• Completes shift work, as assigned, in a timely and thorough manner in accordance with department standards.
• Performs other duties as assigned.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

About the Role

The Food Unit Lead coordinates activities of other food-service employees. They are responsible for creating an enjoyable dining experience for customers, staff, and visitors. They oversee and participate in the preparation and service of food and beverages, assist in menu planning, train employees, and ensure the cleanliness and safety of the facility and its employees.

Qualifications

• Prior bakery experience is preferred.

Skills

• Customer Service
• Menu Planning
• Training and Supervision
• Sanitation and Safety
• Food Preparation
• Time Management

Pay

Fixed Pay Rate: $36.20 per hour.

Schedule

Full time; Days may vary, 6:30 am to 3:00 pm. More details upon interview.

Requirements

• Ability to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.