Food Services Manager

About the role

The Food Services Supervisor is responsible for overseeing daily food service operations to ensure high-quality food production, exceptional customer service, and compliance with health and safety standards; supervises staff, coordinates workflow, maintains operational efficiency, and supports financial and service objectives; plays a leadership role in maintaining a positive team environment and delivering a consistent dining experience.

Responsibilities

• Supervise daily food service operations, including staffing schedules, work assignments, food preparation, service, sanitation activities, and operational workflows to ensure adequate coverage and service quality
• Ensure food quality, portion control, presentation, and service standards are consistently met
• Assist with opening and closing procedures
• Supervise food service operations staff, including training, development, and performance management; provide ongoing coaching and feedback
• Enforce policies related to attendance, safety, and workplace conduct
• Assist with recruitment and onboarding of new employees
• Address customer concerns and resolve service issues promptly and professionally; follow-up and/or escalate as necessary
• Promote a culture of hospitality and teamwork
• Monitor inventory levels and assist with ordering food and supplies
• Support cost control initiatives, including minimizing waste and managing labor hours
• Maintain accurate records of production, temperatures, and cash handling as required
• Ensure compliance with all local, state, and federal health and sanitation regulations
• Enforce food safety practices, including proper storage, handling, and preparation
• Conduct routine sanitation checks and support inspection readiness
• Promote workplace safety and proper equipment use
• Under management guidance and direction, research, develop, market, and implement new products, menus, recipes, and concepts
• May meet with special event and catering customers; manage, plan, and execute functions to customer satisfaction
• Follow Collective Bargaining Agreement provisions; participate in labor relations activities as required, in coordination with Human Resources

Qualifications

• Bachelor's Degree with 6+ years of relevant experience; or an equivalent combination of education and experience accepted
• No required certifications
• Must be authorized to work in the U.S. (Penn State does not sponsor or take over sponsorship of a staff employment Visa)
• Employment requires successful completion of background check(s) in accordance with University policies

Pay

The salary range for this position is $54,060.00 - $78,444.00.

Benefits

• Comprehensive medical, dental, and vision coverage
• Robust retirement plans
• Substantial paid time off including holidays, vacation, and sick time
• Generous 75% tuition discount available to employees as well as eligible spouses and children