Food Service Team Leader

About the Role

Oversees the Food Service operation of the store, including the Food Court area, to ensure all budgeted financial objectives and departmental product quality and presentation standards are achieved. Ensures corporate and state sanitation procedures and regulations are met. Supervises and directs Food Service personnel to provide fast, friendly, helpful, and efficient service to all customers.

Responsibilities

• Manage day-to-day department operations, including supervision of staff and scheduling to meet business needs.
• Ensure compliance with all Federal and State laws, corporate policies, and safety/sanitation procedures.
• Hire, train, and develop departmental staff; document performance issues and recommend disciplinary actions as needed.
• Ensure associates adhere to company dress code and provide high-level customer service, exhibiting C.H.O.P.S behaviors and 5S standards.
• Monitor and control financial results, including payroll, budgeted sales, gross profit, CTO, shrink, and inventory levels.
• Oversee merchandising of department products, including planogram compliance, product knowledge, stock levels, item rotation, and signing policies.
• Maintain Cold case logs, Hot food logs, and Cooling logs consistent with store policy.
• Perform other duties as assigned by management.

Requirements

• Must be at least 18 years of age.
• Ability to manage others and demonstrate follow-through to achieve desired results.
• Satisfactory performance reviews.
• Strong communication skills.
• Basic literacy and computer skills.

Qualifications

• High School Degree or equivalent.
• 3+ years of related experience.

Physical Requirements

• Exposure to hot environment: Occasional (1-3 hours).
• Exposure to cold environment: Occasional (1-3 hours).
• Standing: Constant (5-8 hours).
• Walking: Constant (5-8 hours).
• Grasping/Finger Movement & Dexterity (Left/Right Hands): Constant (5-8 hours).
• Bending: Frequent (3-5 hours).
• Twisting: Frequent (3-5 hours).
• Pivoting: Frequent (3-5 hours).
• Squatting/Kneeling: Occasional (1-3 hours).
• Pushing/Pulling: Occasional (1-3 hours), up to 50 lbs.
• Lifting: Frequent (3-5 hours), up to 25 lbs; Occasional (1-3 hours), up to 50 lbs.

Equipment Used

• Computer Applications
• Phone
• Cleaning Supplies
• Dolphin
• Cooking Equipment (Fryer, Ovens/Stoves)
• Register
• Scales
• Knives
• Slicers

Pay

Pay starts at a competitive rate and is based on experience.