Food Service Supervisor - PPG Paints Arena - Restaurant & Catering

About the Role

This position directly oversees the execution and general operation of the beverage warehouse according to the standards set forth by Aramark and PPG Paints Arena. The Beverage Supervisor focuses on the maintenance and operational aspects of each of the beverage areas. The Daytime Beverage Coordinator reports directly to the Beverage Supervisor and will directly oversee the Beverage Warehouse staff as well as work with other premium departments to ensure the operation runs effectively for each event.

Responsibilities

• Oversee general operation of the warehouse area on non-event days
• Supervise all warehouse and beverage-related staff
• Verify that all set-up of each service area is prepared for the start of the event
• Assist with the process as orders are placed in the suites
• Delegate beverage restocks, pulls & pullbacks, and all other fulfillment needs to the daily employees for suites
• Maintain the inventory tracking system for each of the catering areas when needed
• Complete necessary inventory paperwork each day
• Maintain inventory control and accountability of product
• Supervise and maintain the cleanliness and organization of the beverage warehouse
• Ensure the beverage warehouse is closed at the end of each day and staff has returned any relative keys
• Actively identify issues & correct potential concerns
• Actively respond & assist with customer concerns, questions, or issues
• Assign side-work & closing duties to staff as needed
• Oversee & verify accurate close out of service locations
• Oversee & verify accurate collection of restock information
• Ensure timely and accurate recognition of any event staff, participate in recognition or reward as needed
• Identify & communicate relevant or potential performance issues with Beverage Supervisor
• Assist Beverage Manager as needed in preparing for each event shift
• Other duties & functions as assigned by Supervisor or Manager

Requirements

• Must have flexible daylight availability and able to work all Penguins games including non-hockey events
• Adhere to all established policies of the employee handbook
• Adhere to all established position performance requirements
• Lift, move, and carry up to 75 lbs
• Ability to bend, reach, & stretch as needed for service to guests and cleaning & maintenance
• Supervisor skills in organization, detail orientation, and thoroughness of task completion
• Supervisor skills in customer service and personal interaction
• Basic math, reading, and keyboarding skills including PCs and telephones
• Must be knowledgeable of food preparation techniques
• Must be able to stand and walk during entire shift

Qualifications

• At least 1 year of beverage or food supervisory experience, or other relevant experience
• At least 1 year of prior experience in front-of-house food service operations
• All standard Aramark & PPG Paints Arena trainings, including:
  • Alcohol Training
  • Safety Topics (HACCP, ServSafe, Environmental Awareness, Safe S.T.E.P., Personal Hygiene & Health, etc.)
  • Customer Service
  • Cash Handling and Point of Sale systems

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential.