Food Service Supervisor

About the role

The Food Service Supervisor oversees daily food service operations and performs food preparation activities in environments such as dining, retail, and/or catering venues to ensure customer satisfaction and achieve food service goals. While this position is responsible for food preparation and on the line staff training, it is also uniquely responsible for student employee scheduling in all of our dining units in the Memorial Union. During peak employment periods, Memorial Union (MU) Dining may employ upwards of 300+ student employees. A successful person in this role will have the administrative skills needed for scheduling along with the food service experience to train on the line. This role will require a high level of organization, excellent communication skills, and the ability to successfully pivot between priorities. Our organization, the Wisconsin Union, is the social heart of UW-Madison, providing events, facilities, and activities for students, staff, faculty, thousands of Wisconsin Union members, and visitors. The Union also provides hands-on leadership experience for hundreds of UW-Madison students. Department: Wisconsin Union.

Responsibilities

• Leads and provides exceptional customer service, answers questions, and provides information regarding food preparation, catering, and associated activities
• Performs routine and non-routine food preparation activities including cook to order and specialty foods
• Cleans, inspects, and maintains kitchen equipment and work areas
• Recruits, hires, onboards, and sets schedules for Memorial Union Student Dining Staff
• Adheres to federal, state, campus, and local food safety regulations, policies, and procedures
• Assigns and coordinates the day-to-day activities of food service staff
• Develops and schedules logistics and menus for daily and catering operations

Requirements

Required qualifications: 1 year of experience working in a dining operation.

Physical demands: ability to lift and carry up to 50 pounds frequently; ability to work outside in all types of weather; ability to stand and move for long periods regularly; ability to regularly work with hot grills/ovens and walk-in freezers/refrigerators.

Qualifications

Preferred qualifications: previous supervisory or lead worker experience in a dining operation; both front and back of house experience; experience with Microsoft, Google Drive, or other software platforms; experience coordinating staff schedules.

Skills

Certifications: ServSafe Certificate required or able to obtain within 6 months of hire; City of Madison Alcohol Operator License required or able to obtain within 6 months of hire.

Benefits

Comprehensive benefits package including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.

Pay

Expected starting salary is $22.50/hour, with additional pay for weekend and night hours.

Schedule

100% onsite; scheduled to work a combination of days, nights and weekends, with 2 days off in a row; schedules adjusted during specific times of the year to meet demand.