FOOD SERVICE MANAGER II - RETAIL - UNIVERSITY OF NORTH CAROLINA ASHEVILLE

Location: University of North Carolina Asheville

About the Role

Chartwells Higher Education is seeking a self-motivated individual for the role of Retail Director of Dining Service II at the University of North Carolina Asheville. In this role, you will advise and provide hands-on support in the day-to-day operations and financial success of one or more retail foodservice locations on campus. This includes adhering to contract guidelines, Health Department regulations, company standards, and expectations of food quality, freshness, and presentation. With Chartwells' rapid growth trajectory, there's immense potential for professional advancement and making an immediate impact on food service operations.

Why UNC Asheville?

• Nestled in the Blue Ridge Mountains, UNC Asheville combines academic excellence with stunning scenery in the Southeast.
• Home of the UNC Asheville Bulldogs, fostering school spirit and close-knit campus connections.
• A vibrant campus culture that encourages innovation, sustainability, and meaningful student engagement.

Why Asheville, NC?

• Surrounded by the breathtaking Blue Ridge Mountains, offering endless opportunities for hiking, biking, and outdoor adventure.
• Nationally recognized as a foodie destination, featuring award-winning restaurants, local breweries, and farm-to-table cuisine.
• A thriving arts and culture hub with galleries, music venues, festivals, and a vibrant creative community.
• Offers the perfect blend of small-city charm, outdoor lifestyle, and progressive energy.

Responsibilities

• Supervise the hiring, training, and development of staff to uphold excellence in service and food quality.
• Maintain client and customer happiness by ensuring food quality and customer service standards are met consistently.
• Prepare and complete all vital daily, weekly, and financial reports, including those related to food and labor costs.
• Ensure compliance with all quality and food safety standards to guarantee the health and safety of customers.
• Foster strong client relationships to align programs with their objectives, driving happiness and retention.
• Perform other duties as assigned to support the efficient functioning of dining service operations.

Requirements

• Associate degree preferred.
• Five or more years of operational food service management experience.
• Knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing, and presentation.
• Strong leadership abilities with validated experience in supervising and developing staff.
• Excellent organizational skills and ability to prioritize optimally.
• Outstanding customer service skills with a dedication to maintaining high standards of quality.
• Proficiency in preparing and analyzing financial reports.
• Flexibility to work evenings, weekends, and holidays as needed.
• Must be experienced with computers.
• ServSafe® Certified.

Pay

$65,000 - $70,000

Benefits

• Medical, Dental, and Vision insurance
• Life Insurance / AD&D
• Disability Insurance
• Retirement Plan (401k)
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave