Food Service - Food Service Bartender - Keyholder

At SSA, we believe our work matters because the people do. For more than 50 years, we've helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters. Whether you're looking for your first job, building your career, or bringing years of experience to a new role, you'll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders are promoted from within, reflecting our commitment to investing in people and creating opportunities to succeed.

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

About the role

The Food Service Bartender – Keyholder is an elevated role within our bar team, recognizing team members who demonstrate the reliability, judgment, and leadership needed to support closing operations. In addition to delivering outstanding guest experiences behind the bar, Keyholders are entrusted with end-of-day financial responsibilities, closing procedures, and facility security. This role carries a shift differential reflecting the added responsibility.

Responsibilities

Bartender Duties

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Oversee quality, product levels, and inventory of product.
• Fulfill guest needs quickly and efficiently, and resolve complaints effectively.
• Meet expectations of proper setup, execution, breakdown, and cleanup of their bar(s) during each shift.
• Express knowledge of alcoholic drinks and bartending techniques with guest service in mind.
• Maintain a safe environment by serving guests responsibly.
• Maintain a friendly and approachable attitude towards the client, guests, and staff.
• Communicate clearly and openly with leaders for overall success.
• Display a sense of urgency at all times.
• Uphold a professional appearance and mannerism.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Perform other tasks as deemed necessary.

Keyholder Duties

• Serve as the closing manager-on-duty in the absence of a Food Operations Supervisor or Manager.
• Oversee and verify completion of all closing side work and end-of-shift duties by bar and floor staff.
• Accurately reconcile and close out point-of-sale (POS) systems at end of shift.
• Count, verify, and securely drop the cash bank in accordance with SSA cash-handling procedures.
• Conduct a final walkthrough of the venue to ensure all areas are clean, secured, and equipment is properly shut down.
• Lock and secure all designated entry and exit points at close of business.
• Communicate any incidents, concerns, or facility issues to management following established reporting protocols.
• Maintain accountability for keys and access credentials in accordance with company policy.

IDEA + Belonging

• Promote an inclusive and supportive approach within the team, with networking continuing at all units.
• Focus on removing barriers and empowering growth and opportunity for team members at all levels.
• Lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application and provide teaching opportunities to unit staff as necessary.
• Engage with SSA and the unit in driving community effort through engagement activities and opportunities to give back.

Requirements

• Strong interpersonal and communication skills.
• Excellent problem-solving and decision-making skills combined with the ability to stay organized.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Ability to operate all equipment necessary to perform job duties.
• Demonstrated trustworthiness and accountability in handling cash and securing facilities.
• Physical ability to stand for extended periods and to move and handle boxes (35 lbs) as necessary; accommodation upon request, please communicate directly with the hiring manager.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
• Closing availability is required for this role.

Qualifications

• Bartending and/or industry experience preferred.
• Prior cash-handling, keyholder, or supervisory experience a plus.
• All education backgrounds eligible.

Benefits

• Shift differential pay for closing/keyholder shifts.
• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave.
• Holiday pay of 1.5× the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location:
  • Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.
  • Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA).
  • Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act.
  • Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.