Food Service Coordinator

About the role

The Food Service Coordinator plays a vital role in supporting Residential Dining operations and enhancing the campus dining experience at Duke University. This position collaborates across teams, contributes to an inclusive and high-performing workplace, and ensures exceptional service every day.

Responsibilities

• Administrative Operations & Office Coordination
• Coordinate day-to-day administrative operations supporting Dining Services programs and leadership
• Maintain departmental records, calendars, and documentation for accuracy and efficiency
• Track employee attendance, maintain vacation calendars, and manage employee data updates
• Prepare and monitor maintenance and repair work orders
• Procurement, Purchasing & Financial Support
• Process procurement card (PCard) transactions and ensure compliance with university policies
• Support budget tracking and recommend purchasing needs
• Manage ordering of office supplies and safety equipment
• Cookery Café and kosher transfers
• Partner with operational teams to ensure accurate and timely financial documentation
• Systems & CBord Support
• Maintain department-specific systems to support operational continuity and reporting
• Serve as backup support for CBord system operations
• Execute routine CBord tasks and collaborate with staff on system workflows
• Communications, Signage & Calendars
• Design and produce signage for daily operations and special events
• Maintain board plan and hours-of-operation calendars
• Develop clear and engaging communication tools to enhance service delivery
• HR & Staffing Administration
• Support hiring processes, including job postings and offer letter preparation
• Maintain employee records and ensure accuracy of HR documentation
• Coordination, Reporting & Partnerships
• Collaborate with internal departments to support program objectives
• Compile operational data and assist with reporting and analysis
• Track temporary labor to support reconciliation and workforce planning
• Additional Responsibilities
• Contribute to departmental goals and take on additional responsibilities as needed

Requirements

• Education/Training
• High school diploma or equivalent
• Experience
• Three years of experience in food and beverage service
• Preferred Qualifications
• Experience with menu management systems (e.g., CBord)
• Background in catering, dining, or hospitality operations
• Proficiency in Microsoft Word and Excel
• ServSafe and Allergen Certification (or ability to obtain within 60 days)

Skills

• Exceptional attention to detail and accuracy
• Ability to train and support diverse teams
• Strong interpersonal and customer service skills
• Ability to create visually appealing and accurate materials

Qualifications

• Education/Training
• High school diploma or equivalent
• Experience
• Three years of experience in food and beverage service
• Preferred Qualifications
• Experience with menu management systems (e.g., CBord)
• Background in catering, dining, or hospitality operations
• Proficiency in Microsoft Word and Excel
• ServSafe and Allergen Certification (or ability to obtain within 60 days)

Benefits

Duke University provides an annual base salary range for this position as USD $18.00 to USD $24.57. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/.

Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status.

Physical Job Functions

Essential Physical Job Functions:

• Standing for extended periods
• Walking
• Pushing/pulling
• Carrying up to 25 pounds
• Reaching overhead
• Use of hands to finger, handle, or feel