Food Service Assistant II

Job Summary

Join our team as a Food Service Worker and play an important role in creating a welcoming and positive dining experience for patients, visitors, and staff. In this role, you will support daily food preparation and service across a variety of food service environments while maintaining high standards for quality, cleanliness, safety, and customer service.

Essential Functions

• Prepare a variety of fresh food items by rinsing, peeling, slicing, dicing, and performing other basic food preparation tasks.
• Accurately weigh and measure ingredients according to established recipes and standards.
• Follow recipes and preparation guidelines to ensure consistent quality and presentation.
• Prepare, wrap, date-label, and properly store food items in accordance with food safety standards.
• Maintain appropriate food temperatures and portion sizes to support quality, safety, and consistency.
• Serve food and beverages in a friendly, professional, and efficient manner.
• Create a positive customer experience by responding to questions and providing helpful information about menu items, ingredients, availability, and pricing.
• Work collaboratively with team members to keep service running smoothly in a fast-paced environment.
• Respond to customer concerns with professionalism and escalate issues to management when appropriate.
• Clean, organize, and maintain work areas, equipment, utensils, and service stations throughout the shift.
• Follow all established food safety, sanitation, hygiene, workplace safety, and service standards.
• Contribute to a welcoming environment by demonstrating excellent customer service and a positive, team-oriented approach.

Qualifications

• Knowledge of supplies, equipment, and/or services ordering and inventory control.
• Ability to follow routine verbal and written instructions.
• Ability to read and write.
• Ability to understand and follow safety procedures.
• Ability to safely use cleaning equipment and supplies.
• Ability to lift and manipulate heavy objects.
• Knowledge of food service lines set-up and temperature requirements.
• Skill in cooking and preparing a variety of foods.
• Knowledge of food preparation and presentation methods, techniques, and quality standards.

Additional Job Details

• Why Join Our Team?
• Build valuable food service and customer service experience in a healthcare environment.
• Bring your hospitality skills from restaurants, hotels, casinos, catering, schools, universities, or other food service settings.
• Work as part of a supportive team where your contributions directly impact the experience of patients, families, visitors, and staff.
• Develop skills in food preparation, service, food safety, and high-volume operations.

Remote Type

Onsite

Work Location

75 Francis Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Rotating (United States of America)

Pay Range

$17.71 - $24.28/Hourly

Grade

2

EEO Statement

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.