Food Server - Part-Time (Guy Fieri's Kitchen and Bar)

About Us

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area. We provide excellent service through our team members, inspired by the company’s Mission, Vision, and Values. Our properties offer gaming experiences, hotels with varying amenities, and convention, meeting, and entertainment spaces for events of all sizes.

Responsibilities

• Engages in friendly conversations with guests whenever possible using the 10/5 rule: 10 feet – make eye contact and smile, 5 feet – greet and speak to guest.
• Provides personalized service and uses guest’s name at least twice during all interactions.
• Greets each guest entering the restaurant.
• Operates a cash register/POS system, ensuring accurate transactions and correct change; accounts for all cash, charge, and complimentary sales according to established procedures; maintains integrity of all financial controls.
• Keeps designated working area clean and organized, and assists in maintaining cleanliness of the dining room, including the host stand area, in accordance with health and safety standards.
• Recognizes Diamond and Platinum players and relays that information to the host/ess and/or other restaurant team members to ensure they receive appropriate service.
• Resolves service issues according to the service recovery toolbox.
• Knows and promotes current casino events and programs and provides guests with directions to all casino areas.
• Thanks customers, invites them back, wishes them luck, and ensures they can easily return to play.

Qualifications

• High school diploma, GED, or comparable experience.
• Prior customer service in a fast-paced environment preferred.
• Previous cashiering experience in a high-volume restaurant preferred.
• Ability to read, write, speak, and understand English.
• Excellent customer service and communication skills.
• Available to work nights, weekends, holidays, and overtime as needed.
• Must meet professional appearance standards as prescribed by company policies.
• Must be physically mobile with reasonable accommodations.
• Able to respond to visual and aural cues.
• Able to work at a fast pace in an often crowded/noisy environment.
• Must be able to accurately and quickly process all cash transactions.
• Must be able to lift and carry up to 35 lbs (e.g., cash drawer, cash register/POS supplies, tables, and chairs).
• Must be able to reach above and below the shoulder, grip small items (e.g., pens, money, credit cards), bend, stoop, and twist while handling financial transactions.
• Must be able to stand and walk for up to four hours.
• Able to use hand motions for receiving payment, giving change, operating the cash register/POS system, and cleaning cashier areas.
• Must be able to tolerate industry-standard chemicals used for cleaning and sanitizing.
• Able to work in constricting areas.
• Able to tolerate second-hand smoke, noise, and bright lights.
• Must maintain a neat and professional appearance and uphold company appearance standards.