Food Server, Manning's Sports Bar and Grill (Caesars New Orleans)

About the role

As a Food Server at Manning's, you will provide fast, friendly, professional, and responsive customer service to restaurant guests, restaurant staff, and the culinary production team.

Responsibilities

• Greet and welcome each guest seated in your assigned station.
• Take initial food and/or beverage orders within 2 minutes of guests being seated.
• Maintain current and accurate information about the menu, including preparation techniques, seasonings, ingredients, and plate presentation.
• Suggest menu items based on guest preferences, whether expressed verbally or through body language.
• Upsell appetizers, beverages, and desserts in line with restaurant service standards.
• Correctly enter food and beverage orders into the POS system to ensure accurate preparation.
• Deliver prepared food to guests within 2 minutes of order completion.
• Return to the table within 3 minutes of order delivery to check guest satisfaction.
• Resolve service issues using the service recovery toolbox.
• Itemize totals and present checks for payment to the correct customers.
• Thank customers, invite them back, and facilitate their return.
• Assist bus persons with bussing, cleaning, and setting tables as needed.
• Maintain cleanliness of workstations, including wiping counters, sinks, and floors.
• Ensure designated areas meet established health and safety standards.
• Deep clean restaurant equipment (tables, chairs, booths, soda/juice dispensers, coffee machines) as scheduled or required.
• Operate and maintain equipment according to established guidelines and safety procedures.
• Complete assigned side work at the beginning, during, and end of each shift.
• Provide personalized service by using guests’ names and preferences.
• Receive verification from the on-duty Supervisor confirming all assigned duties before ending your shift or receiving service charges.

Requirements

• Previous food server experience in a high-volume restaurant preferred.
• Ability to read, write, speak, and understand English.
• Excellent customer service and communication skills.
• Availability to work nights, weekends, holidays, and overtime as needed.
• Ability to maintain a neat, professional, well-groomed appearance and uphold company dress standards.

Additional Requirements

• Physically mobile with reasonable accommodation.
• Able to respond to visual and oral cues.
• Able to lift and carry up to 35 lbs (e.g., glass racks, coffee urns, bins of flatware, supplies).
• Able to lift trays with food (30 lbs) above shoulder level.
• Able to push or pull 50 lbs (e.g., tables and chairs for seating arrangements).
• Able to reach above and below shoulder level, grip small items (e.g., flatware, plates), bend, stoop, and twist while carrying stock.
• Able to reach across tables, stand and walk for up to four hours, and use hand motions for cleaning.
• Able to tolerate industry-standard chemicals used for cleaning and sanitizing.
• Able to work at a fast pace in a crowded and noisy environment.

About Us

Caesars New Orleans Casino & Hotel has been recognized as a "Best Places to Work" honoree by City Business and named "#1 Large Employer" in the New Orleans area by the Times-Picayune Top Workplaces program. As a destination property in the heart of the city, we strive to attract the best talent to provide exceptional guest experiences.

Caesars New Orleans Casino is part of Caesars Entertainment, the largest casino-entertainment company in the U.S. and one of the world's most diversified providers. Since our founding in Reno, Nevada, in 1937, we have grown through new resort development, expansions, and acquisitions. Our resorts operate under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brands.

We focus on building loyalty and value through impeccable service, operational excellence, and technological leadership. Our commitment extends to Team Members, suppliers, communities, and the environment through our PEOPLE PLANET PLAY framework. Our mission is to "Create the Extraordinary," and our vision is to "Create spectacular worlds that immerse, inspire, and connect you."