Food Server - El Torito

Purpose

The Food Server is responsible for welcoming guests, accurately taking all food and beverage orders, and ensuring they are delivered in a timely manner to guests' satisfaction.

Duties & Responsibilities

• Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information
• Recognize and cultivate regular guests and repeat business
• Take and enter orders into POS system promptly and accurately
• Ensure all the food and drinks are served immediately and according to specifications
• Maintain all necessary stock during the shift
• Move furniture as directed by management
• Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary
• Comply with all safety and health department procedures and all state and federal liquor laws
• Maintain company safety and sanitation standards
• Prepare guest checks through POS terminal functions. Process guest payments by cash, credit card, venue comps and all other tender types
• Collect required signatures from guest and promptly close guest checks
• Accurately account for all monies and independently bank procedures
• Sign all cash out slips legibly
• Complete and properly checkout procedures
• Inform management of any complaint, comment or incident
• Record and report any equipment failure and/or safety hazards to management immediately
• Aids and/or completes additional tasks as assigned

Qualifications & Skills

• High School Diploma preferred
• Proof of eligibility to work in the United States
• Valid Driver’s License
• 18+ years of age
• Possession of or the ability to possess all state required work cards
• Minimum of two (2) years related experience
• Experience with POS systems
• Familiarity with beer and spirits
• Proper lifting techniques
• Guest relations
• Sanitation and safety
• Safe alcohol service
• Full service restaurant operations
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

Working Conditions

• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
• Fast paced, high volume, full service restaurant
• Work varied shifts to include days, nights, weekends and holidays

Physical Requirements

• Ability to walk long periods of time
• Ability to stand for long periods of time
• Ability to use hands to handle, control, or feel objects, tools, or controls
• Ability to repeat the same movements for long periods of time
• Ability to understand the speech of another person
• Ability to speak clearly so listeners can understand
• Ability to push and lift up to 50 lbs
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

Disclaimer

This job description is a summary of duties, which you as a Food Server are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.