Food Safety Quality Assurance Technician

About the role

We have a passion for hospitality culinary delights on every elevated floor and in the sky. With our three business segments — Airline Catering, International Event Catering, Restaurants, Lounges & Hotels — we offer gourmet entertainment all over the world. We operate in 33 locations, 12 countries and 3 continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.

Responsibilities

• Perform daily pre-operational, operational, and post-operational food safety inspections.
• Conduct temperature monitoring, cooler and freezer inspections, thermometer calibrations, and sanitizer-concentration checks.
• Verify cleaning and sanitation activities performed by internal teams and third-party service providers.
• Complete routine production-floor inspections and self-audits to reinforce Good Manufacturing Practices and food safety expectations.
• Identify and document noncompliance, escalate concerns to FSQA and department leadership, and follow up on corrective actions.
• Conduct traceability exercises, product sampling, laboratory collections, ATP testing, and environmental microbiological swabbing.
• Monitor compliance with DO & CO, customer, FDA, HACCP, Halal, hygiene, and applicable regulatory requirements.
• Maintain accurate, organized, and audit-ready food safety and quality records.
• Support customer audits, health department inspections, internal assessments, and regulatory visits.
• Assist with pest-control monitoring and conduct facility-cleanliness inspections, including production, storage, restroom, dishroom, pot-wash, porter, and transportation areas.
• Verify that approved cleaning chemicals are properly stocked, labeled, stored, and available in designated departments.
• Provide on-the-spot coaching during production-floor inspections to address hygiene, safety, and GMP concerns.
• Deliver food safety and hygiene training and serve as a backup trainer during new-hire orientation.
• Identify training gaps, recommend retraining, and support annual food safety refresher programs.
• Partner with Production, Culinary, Sanitation, Transportation, and other operational teams to strengthen food safety performance.
• Perform additional duties as assigned by the FSQA Supervisor or FSQA Manager.

Qualifications

• High school diploma, GED, or equivalent required; bachelor’s degree in Food Science, Hospitality, Biology, or a related field preferred.
• At least two years of experience in food processing, food manufacturing, airline catering, hospitality, or another high-volume food-production environment.
• Working knowledge of food safety, quality assurance, sanitation, and Good Manufacturing Practices.
• Familiarity with HACCP, ISO standards, environmental monitoring, and food safety management systems.
• Food safety certification, such as ServSafe, required; HACCP certification preferred.
• Experience conducting floor inspections, temperature checks, facility audits, ATP testing, or environmental swabbing is strongly preferred.
• Strong written and verbal communication skills in English.
• Excellent organization, documentation, and attention to detail.
• Confidence working with employees and leaders across multiple departments.
• Capable of working independently while contributing effectively within a collaborative team.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Self-motivated, professional, service-oriented, and comfortable taking a hands-on approach.
• Comfortable spending extended periods on foot and working in environments with varying temperatures.
• Flexible availability, including early mornings, evenings, nights, weekends, and holidays, based on business needs.

Pay

Pay range: $23.00–$25.00 per hour.

Benefits

• Complimentary daily meals, including breakfast, lunch, and dinner
• Medical, dental, and vision benefits for eligible full-time employees
• 401(k) eligibility for full-time employees
• A workplace committed to innovation, food safety, creativity, and exceptional hospitality
• Career-development opportunities in the United States and internationally
• The opportunity to work with and represent a global leader in luxury gourmet entertainment