Food Runner / Room Service / Host - F&B Support Role

About the Role

Join our team at the Portland Regency Hotel & Spa in a versatile Food & Beverage Support role encompassing food runner, room service, and host duties. This position offers a dynamic schedule with typical assignments including 3 runner shifts and 2 host shifts per week.

Schedule

• Current need: Monday-Friday
• Runner shifts: 7:00 AM - 3:00 PM and/or 3:00 PM - 11:00 PM
• Host shifts: 11:00 AM - 7:00 PM
• Weekend and holiday availability required
• Full-time position (minimum of 30 hours per week)

Benefits

• Full-Time benefits: Medical, Dental, Life, Holidays, and PTO
• Part-Time benefits: Sick Time
• All employees receive: HHA Discounts, Uniform, parking, and employee meals
• 401k plan with a match after one year

Responsibilities

• Deliver food promptly and accurately to F&B outlets and guest rooms
• Answer and process room service phone orders accurately and efficiently
• Prepare trays and carts for room service delivery, ensuring all necessary utensils and accompaniments are included
• Inspect food and beverage items to ensure they meet quality and presentation standards prior to delivery
• Retrieve room service trays and carts in a timely manner
• Deliver VIP amenities and special orders as assigned
• Maintain knowledge of daily specials and menu offerings
• Assist with resetting tables and seating guests as needed
• Clear dirty dishes and glassware from wait stations and dining areas
• Stock and replenish wait stations, salad dressings, bread stations, and room service supplies as needed
• Maintain cleanliness of kitchen, room service areas, carts, and all workspaces; complete end-of-shift cleaning duties
• Communicate effectively with hosts, servers, bartenders, and kitchen staff to ensure smooth service operations
• Support dining room operations as needed to ensure efficient guest service
• Greet and escort guests to their table, provide menus, assist guests with their chairs, water, and coffee (a.m. only)
• Keep host station clean, including checking and replacing soiled menus
• Assist servers in changing over tables for the next meal period

Qualifications

• Previous restaurant or hospitality experience preferred, but willing to train the right person
• Friendly, professional demeanor and passion for hospitality
• Strong communication and multitasking skills
• Ability to communicate clearly and professionally with guests and team members
• Able to read and interpret documents such as safety rules, policies, and procedures
• Comfortable writing basic reports or messages and speaking confidently with customers or colleagues
• Reliable, punctual, and able to work flexible morning shifts, including weekends

Physical Requirements

• Ability to stand and walk for extended periods
• Frequent talking, hearing, and use of hands and arms; occasional climbing or balancing
• Ability to lift or move up to 25 lbs as needed
• Must be able to adjust focus and have close and distance vision

Work Environment

• May be exposed to wet or humid conditions, heat, and kitchen equipment
• Moderate noise levels typical of a restaurant environment
• Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions