Food Runner - Pride of America

Essential Functions

Overall Assist with achieving departmental guest satisfaction targets and food and beverage revenues by following established service strategies and optimizing up-sell opportunities.

Performs other related duties as assigned or as directed.

The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Restaurant and Buffet

• Ensures that assigned station is properly setup with the required amounts of china, glassware, silverware and mis-en-place prior to the start of service.
• Complies with sequence of service for food and beverage, and follows the lead/instructions of the Waiters to ensure timeliness of service to guests.
• Resolves any service and/or product deficiencies that may occur, to ensure satisfaction of service with guests in assigned station.
• Ensures that assigned station is properly cleaned and set-up at the end of the meal period and that all assigned side-work is complete.
• Performs other jobs as assigned, to include but not limited to manning non-cooking buffet action stations (i.e. carving station, dessert station).

Room Service

• Delivers food and beverage orders to guest’s staterooms as per company procedure.
• Delivers amenities to guest’s staterooms.
• Assists with private parties and functions.
• Fields guest phone orders and handle according to established procedures.
• Clear service trays from staterooms, corridors and pantries in a timely manner.

Qualifications

• Minimum of two years experience as a front waiter with fine dining and banquet service experience in any of the following settings: 3 Star – 4 Star land-based hotel/resort; free-standing restaurant with at least 180 seats; or previous shipboard experience in a similar position is required.
• Minimum of two years experience selling and serving wine and other beverage products is required.
• Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
• High school diploma, Secondary Education degree or equivalent is mandatory.
• Courses and or training in safety, environmental, public health and sanitation regulations and procedures are required.

Attributes

• Passionate about hospitality and customer service driven.
• Must have a professional appearance and good hygiene.
• Respect for all co-workers and guests.
• Pride in your work by creating positive energy, excitement and fun.
• Able to work 7 days a week.
• Demonstrate positive behaviors; smiling, being polite and courteous.
• Able to develop camaraderie with team members.
• Able to live in close quarters; share limited space with other cabin-mates.

Physical Requirements

• Is able to maintain a sense of balance without disturbance while walking and standing.
• Is able to climb up and down vertical ladders and stairways.
• Is able to step over a door sill or coming up to 24 inches in height.
• Is able to move through a restricted opening of 24 inches by 24 inches.
• Is able to open and close watertight doors that weigh up to 55 pounds.
• Is able to move hands/arms in vertical and horizontal directions, rotate wrists and reach above shoulder height to turn handles.
• Is able to lift at least a 40 pound load off the ground, and to carry, push or pull the same load.
• Is able to grasp and manipulate common tools such as wrenches, hammers, screwdrivers and pliers.
• Is able to crouch, kneel and crawl.
• Is able to distinguish differences in texture and temperature by feel.
• Is able to intermittently stand on feet for up to four hours with minimal rest periods.
• Is able to react to visual alarms and instructions.
• Is able to react to audible alarms and instructions.
• Has normal conversation.
• Is able to pull an uncharged 1.5 inch diameter, 50’ fire hose with nozzle to full extension, and to lift a charged 1.5 inch diameter fire hose to firefighting position.
• Physically able to put on a Personal Flotation Devise (PFD) without assistance from another individual.
• Has no physical limitations that would hinder or prevent the performance of duties.