Food Runner

About the role

Phoenix Country Club, located in Phoenix, AZ, is seeking a driven individual to join our team as a Food Runner. This role is ideal for someone eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

Responsibilities

• Assists servers by delivering orders from the kitchen to guests and keeping back-of-house areas clean, organized, and stocked.
• Creates memorable dining experiences through personalized and genuine interactions.
• Ensures all materials used by servers and expeditors are clean and ready for daily operations.
• Possesses knowledge of the position of each diner’s chair in dining rooms and lounges.
• Sets the outside line with items needed for delivering food.
• Organizes plates in the window and matches each one with the corresponding ticket before running food to tables.
• Answers guests’ questions about ingredients and menu items.
• Informs restaurant staff about customers’ feedback or requests (e.g., when they ask for the check).
• Ensures each menu item is prepared according to the exact specifications on each ticket.
• Delivers food orders from the kitchen to customers’ tables rapidly and accurately.
• Corrects menu items with the chef or expeditor to meet exact ticket specifications before delivery.
• Keeps workstations well-stocked with items and ingredients.
• Incorporates safe work practices in job performance.
• Maintains regular and reliable attendance.
• Performs other duties as required.

Minimum Requirements

• High school education; or up to one month of related experience or training; or equivalent combination of education and experience.

Preferred Requirements

• Previous experience as a Food Runner or similar entry-level role in a restaurant.

Physical Demands

• Frequently stands, walks, talks, and hears.
• Frequently uses hands.
• Regularly reaches with arms and hands.
• Occasionally climbs, balances, stoops, kneels, crawls, crouches, tastes, or smells.
• Frequently lifts up to 10 pounds and regularly lifts up to 50 pounds.
• Regularly carries trays above the head with plates of food out to tables in dining rooms and lounge areas.
• Occasionally works in wet or humid conditions (non-weather); may come into contact with fumes or airborne particles; toxic or caustic chemicals.
• The noise level is moderate.

Job Knowledge, Skill, and Ability Preferences

• Ability to read and speak English may be required to communicate with English-speaking customers or co-workers and to use equipment manuals.
• Strong ability to multitask.
• Strong communication skills.
• Attention to cleanliness and safety.
• Patience and customer-oriented approach.
• Excellent people skills with a friendly attitude.
• Responsible and trustworthy.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, specializing in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization.