Food Runner

About the role

Assists servers in providing efficient service by delivering orders from the kitchen to guests and keeping back-of-house areas clean, organized and stocked. Creates memorable dining experiences through personalized and genuine interactions.

Responsibilities

• Assures that all material used by server and expeditor is clean and ready for daily operation.
• Possesses knowledge of the position of each diner’s chair in the dining rooms and lounges.
• Sets the outside line with under liner plates, flatware, doilies, linen napkins and any other items needed for delivering food.
• Organizes the plates in the window and matches each one with each ticket to run the food out to the tables.
• Sets tables in accordance with facility standards.
• Answers guests’ questions about ingredients and menu items.
• Informs restaurant staff about customers’ feedback or requests (e.g., when they ask for the check).
• Ensures that each menu item is prepared in the exact detail outlined on each ticket.
• Delivers food orders from the kitchen to customers’ tables rapidly and accurately.
• Corrects the menu item with the chef or expeditor before delivering the menu item to meet the exact specification on the ticket.
• Removes any place settings not being used.
• Clears dishes located in front of guest upon completion of course.
• Keeps work stations well stocked of items and ingredients.
• Cleans workstations, takes out trash, and vacuums the dining room.
• Incorporates safe work practices in job performance.
• Performs other duties as required.

Minimum Requirements

• High school education; or up to one month related experience or training; or equivalent combination of education and experience.

Preferred Requirements

• Previous experience as a Food Runner or similar entry-level role in a restaurant.

Physical Demands

• Frequently stands, walks, talks and hears.
• Frequently uses hands.
• Regularly reaches with arms and hands.
• Occasionally climbs, balances, stoops, kneels, crawls, crouches, tastes or smells.
• Frequently lifts up to 10 pounds and regularly lifts up to 50 pounds.
• Regularly carries trays above the head with plates of food out to tables in the dining room and lounge area.
• Occasionally works in wet or humid conditions (non-weather); may come into contact with fumes or airborne particles; toxic or caustic chemicals.
• The noise level is moderate.

Certificates/Licenses

• ServSafe Certified (Food Handler & Alcohol) or TIPS equivalent.

Job Knowledge, Skill, and Ability Preferences

• Ability to read and speak English may be required in order to perform the duties of the job.
• Meets state age requirements for handling alcoholic beverages.
• Strong ability to multitask.
• Strong communication skills.
• Attention to cleanliness and safety.
• Patience and customer-oriented approach.
• Excellent people skills with a friendly attitude.
• Responsible and trustworthy.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, specializing in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization.