Food Runner

About the Role

This position is responsible for actively building and retaining guest relations while acting as a mentor to other employees to provide superior guest service. The role contributes to a positive work environment through teamwork, professionalism, and a constructive approach to daily events.

Responsibilities

• Strong preparation skills, including stocking service items, adhering to state health department regulations, preparing base plates, and assisting with final plate touches (e.g., wipes, garnishes).
• Makes a positive contribution to the work environment through attitude, cooperation, and teamwork.
• Reports potential safety hazards to management immediately.
• Performs assigned tasks (side-work, cleaning, etc.) and additional duties outside the daily-weekly checklist as directed by management.
• Maintains detailed knowledge of menu items and allergens.
• Builds strong communication and relationships with serving staff and the culinary team, ensuring clear and open lines of communication.
• Prioritizes multiple tasks and remains calm and genuine in high-volume situations.
• Adheres to Standard Operating Procedures (SOPs), including phone etiquette, personal appearance, timing, attendance, and guest interactions.
• Provides accurate resort knowledge and information about the surrounding area.
• Obtains and maintains a RAMP certification through the state of Pennsylvania.
• Performs other job duties as assigned.

Requirements

• Friendly and outgoing personality.
• Ability to stand for up to 8 hours at a time.
• Must be able to lift up to 25 lbs.
• Fluent in English.
• Ability to handle high-volume, fast-paced situations.
• Flexibility to work a variety of shifts, including holidays, weekends, and evenings.
• Strong organizational skills and ability to multitask effectively.
• Professional demeanor when interfacing with business contacts and customers.
• High school diploma or equivalent required.
• Minimum of 2 years of experience in a guest service role.
• Understanding of the hospitality industry is helpful.

About Nemacolin

A private, family-owned, and woman-owned luxury resort spanning over 2,200 acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, Nemacolin blends refined hospitality with creativity, craftsmanship, and adventure. The resort offers distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence, creating meaningful moments and genuine connections for guests, members, and associates.

Growth & Development

• Paid training and structured onboarding.
• Hands-on learning and cross-department opportunities.
• Clear pathways for advancement and internal promotion.
• Recognition through individual and team honors.

Benefits

• Competitive hourly wages and an attractive 401(k) program.
• Medical, dental, and vision coverage for eligible associates.
• Paid time off and holiday compensation.
• Discounted associate meals and uniform services.
• Savings across resort dining, retail, spa, and activities.
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.