Food Runner

Position Purpose

Run food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner.

Essential Functions

• Run food and beverage orders for servers to tables, using suggestive selling techniques
• Clear tables during service
• Ensure station and table set-ups are complete
• Perform various side duties as assigned by the server
• Maintain proper condition and cleanliness of dining areas and servicing equipment
• Deliver food orders from the kitchen to customers' tables rapidly and accurately
• Act as the point of contact between Front of the House and Back of the House staff
• Communicate food orders to chefs, paying attention to priorities (e.g., food allergies)
• Regular attendance in conformance with standards
• Work varying schedules to reflect business needs of the hotel
• Attend all scheduled training sessions and meetings

Supportive Functions

May be required to perform a combination of supportive functions as determined by the manager based upon the particular requirements of the hotel.

Knowledge, Skills, and Abilities

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace
• Good communication skills, both verbal and written
• Basic computational ability
• Basic computer skills
• Knowledge of appropriate table settings and service ware
• Ability to describe all menu items, prices, and methods of preparation
• Ability to use suggestive selling techniques to encourage guests to choose house specialties

Physical Demands

• Must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more
• Must be able to stand and exert well-paced mobility for up to 4 hours
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously
• Must be able to reach other departments of the restaurant/hotel on a timely basis
• Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis
• Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently
• Must be able to exert well-paced ability in limited space
• Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing ability, and visual acuity
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates
• Vision occurs continuously with near vision and depth perception being most common
• Requires manual dexterity to use and operate all necessary equipment

Qualifications

• Minimum age to serve alcohol
• Experience as a Food Runner or similar entry-level role in a restaurant
• Understanding of hygiene and food safety rules
• Physical ability and stamina to carry heavy trays and stand for long hours
• Availability to work various shifts, including weekends
• Multi-tasking abilities
• Good oral communication skills
• Ability to remain calm and professional in a fast-paced work environment

Requirements

• Education: High school or equivalent education required
• Experience: One to two (1-2) years of food runner in full-service restaurant or equivalent
• Customer service experience preferred
• Licenses or Certificates: Ability to obtain and/or maintain any government required licenses, certificates, or permits
• Grooming: All employees must maintain a neat, clean, and well-groomed appearance per Baia Beach Club and Mondrian South Beach standards