Food Runner

About the role

This is a unique and exciting opportunity to join the team as a Food Runner at the #1 Hotel in Los Angeles, as voted by Travel and Leisure: Oceana in Santa Monica, CA. This oceanfront, all-suite hotel reopened in July 2019 after undergoing a $35 million complete transformation. The restaurant will be newly renovated and relaunched with a brand-new concept and dining room design by Martin Brudnizki. The restaurant will feature a refreshed dining concept inspired by Santa Monica's lush natural beauty. Expect an inventive menu, artfully prepared plates, and handcrafted cocktails to join a curated wine list—all resulting in a Southern California dining experience beyond compare. We are now seeking motivated and enthusiastic professionals to join our team as integral members. We are committed to providing exceptional service and unforgettable experiences, catering to discerning travelers from around the globe. We are seeking a Food Runner to efficiently and accurately deliver food orders from the kitchen to customers' tables or rooms, playing a crucial role in ensuring a smooth and enjoyable dining experience.

Responsibilities

• Efficiently and accurately deliver food orders from the kitchen to customers' tables or rooms
• Work with both front-of-house and back-of-house teams to foster a culture of excellence, teamwork, and continuous improvement
• Deliver a high-quality service program and ensure guest satisfaction
• Engage guests and team members with a friendly, efficient, and high-touch approach
• Appropriately address guest concerns and escalate complaints as needed
• Maintain and enforce company standards regarding operational processes and procedures related to the hotel's food and beverage outlets

Requirements

• No prior experience in a related role required; some experience in a fine dining environment helpful
• Strong organizational and communication skills
• Ability to work effectively with front-of-house and back-of-house teams
• Friendly, efficient, and high-touch approach to guest engagement
• Ability to address guest concerns and escalate complaints appropriately
• Must conform to hotel dress and grooming standards: meet hotel's dress code, no visible tattoos while wearing uniform, no unnatural hair colors, no piercings other than one pair of earrings, neatly groomed facial hair

Schedule

Full-time hospitality schedule defined by operational needs, including weekends and holidays.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement savings account
• Basic life insurance options
• 80 hours of vacation accrual in first year
• Up to 80 hours of paid sick leave per year
• Holiday pay (if working) or paid holidays (if scheduled off) for six annual holidays (eligible after 90 days of employment and working the last scheduled day before and first day after the holiday)