Food Runner

Job Summary

The Food Runner is responsible for the efficient flow of orders from the kitchen to the servers and/or guests. They manage the flow of finished products, assist in organizing order tickets, ensure orders are prepared correctly, collaborate with the culinary team, and address guest issues.

Essential Duties And Responsibilities

• Manages the flow of finished products from the kitchen to the guest
• Affixes order tickets and places food on food trays
• Ensures orders are prepared with the correct priority
• Collaborates with the culinary team to ensure recipes are adhered to and standards are met
• Delivers orders/running food to maintain prompt service to guests
• Addresses food/beverage or service-related guest issues and utilizes creativity and resources available to maintain optimum satisfaction
• Uses a hot box for food delivery promptly
• Inspects the premises according to quality and sanitation standards and assists in overall cleanliness
• Transfers important information between the kitchen and the wait staff
• Eliminates obstacles in service, food preparation lines, or dishwashing
• Maintains interpersonal working relationships among all Team Members and the public
• Supports bussers/servers in their tasks as assigned

Required Skills And Abilities

• Works on the floor 100% of the time with a “hands-on” mentality for guest service
• Maintains interpersonal working relationships among all Team Members and the public
• Exhibits excellent verbal and written communication skills
• Maintains a professional attitude, strong organizational and time management skills, and is customer-focused
• Displays outstanding coordination and multitasking abilities
• Remains calm under stressful situations
• Shows strong leadership and communication skills
• Displays strong analytical skills
• Is knowledgeable of all health department standards and uses good hygiene practices
• Supports bussers/servers in their tasks as assigned

Physical Requirements & Working Conditions

• Stand, walk, use hands to finger reach, handle, or feel objects, tools, or controls, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, navigate stairs
• Talk or hear
• Lift, push, and pull up to 50lbs
• Subjected to circulate throughout the assigned areas
• May be around flashing and bright lights