Food Runner

About the Role

The Food Runner supports the restaurant staff by delivering food and other items to guests in a professional, timely, and friendly manner to create a memorable dining experience.

Responsibilities

• Deliver food and items ordered by guests without delay, at the desired temperature and in a highly presentable manner.
• Arrange the various food items properly on the table as per the seating plan.
• Clear the dishes as they are consumed.
• Carefully watch tables and fill water glasses and other drinks as appropriate.
• Provide friendly, gracious, motivated, detail-oriented, and responsive service.
• Perform cleaning side work as assigned.
• Complete all service paperwork as required.
• Support waiters and kitchen staff in other duties as required.
• Perform other work-related duties as assigned.

Requirements

• Previous restaurant experience strongly preferred.
• High energy and stamina are required.
• Ability to stay calm and work efficiently under pressure.
• Ability to prioritize job duties and manage time effectively.
• Strong verbal communication skills.
• Willingness to work evenings and weekends as required.
• Excellent customer service to treat patrons like family.
• Ability to read menus, safety documents, etc.
• Ability to use the company’s POS system.

Physical Demands and Work Environment

The work that food runners do is both physically and mentally demanding. They are on their feet much of the time and must work well under pressure while exercising tact and patience when dealing with employees and customers.

• Regularly required to talk or hear.
• Frequently required to stand and walk while carrying heavy trays weighing up to 50 pounds.
• Occasionally required to sit; use hands or fingers; handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Specific sensory abilities required include sight, taste, smell, and hearing.
• Occasionally exposed to raw meat, moving mechanical parts, airborne particles, hazardous materials, and risk of electrical shock.
• Noise level in the work environment is moderate to loud.

Food Runners typically work 40 to 48 hours a week. However, due to the restaurant’s operating hours, they may work longer, irregular hours, including weekends and nights.