Food Retail Host/Hostess (Entry Level) - Full Time, $29.15/Hour

Aulani, A Disney Resort and Spa offers perks and benefits that may include:

• 100% full coverage of healthcare for you and your eligible dependents
• Tuition paid upfront at network schools
• Free lunch
• Free parking
• Free theme park admission and much more

About the role

We are looking for Food Retail Host/Hostess Cast Members who want to create magical experiences and ensure the highest standard of Guest Service in our Quick Service Restaurants. Quick Service Restaurant Cast Members work in a fast-paced environment at either indoor counter service or at outdoor vending locations taking orders, handling cash, preparing food, stocking condiments, and keeping the work location clean.

Responsibilities

• Welcome and interact with all Guests
• Greet Guests, take their order, enter it into the POS system, and verify the order by repeating it back to the Guest
• Suggest additional items as appropriate
• Receive and process payment
• Engage in constant interaction with Guests, answering questions, providing directions, event information, and other services to help create a magical experience
• Assemble orders and present them to Guests according to recipe guidelines
• Maintain knowledge and understanding of safety and sanitation guidelines, including temperature requirements
• Exercise good judgment of food quality and production, understanding the impact of spoilage
• Maintain work area by restocking and cleaning
• Ensure food presentation is fresh and up to quality standards
• Replenish food and other serving items as necessary
• Portion back-up items
• Maintain freezers at the appropriate temperature
• Operate equipment, including working near heat-generating equipment

Requirements

• Must be at least 18 years of age
• Must be willing to work outdoors in all types of weather conditions and around nature
• Must meet state requirements to obtain a Hawaii Liquor Commission card
• Able to effectively work independently or as part of a team
• Should have cash handling capabilities and be able to count back proper change
• Excellent hospitality skills
• Ability to multi-task and work in a very fast-paced environment
• Speed, accuracy, and efficiency are required, with the ability to work well under pressure
• Demonstrated ability to own and resolve Guest situations
• Receptive to special requests
• Enthusiastic about interacting and helping Guests
• Able to make independent decisions for our Guests
• Self-directed (can complete tasks with minimal supervision)
• Willing to follow instructions and take direction
• Flexible and adaptable
• Supportive of other cast members working on your team
• Can complete repetitious tasks while maintaining quality
• Strong verbal communication skills
• Willing to work outdoors even in inclement weather
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events
• Perform all job-related functions in a cordial, friendly manner, committed to exceeding Guests’ expectations

Preferred Qualifications

• Previous restaurant experience; understanding of full-service and quick-service environments
• Previous outdoor work experience preferred
• Familiarity with local ingredients and the classic cuisine of the Hawaiian Islands
• Knowledge of Hawaiian/Japanese language preferred

Schedule

Full-time availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

Pay

The pay rate for this role in Hawaii is $29.15 per hour.

Benefits

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits, visit: https://jobs.disneycareers.com/benefits.