Food Prep Lead

About the role

Full-time position at 2816 State Road, Cuyahoga Falls, Ohio 44223. Day shift availability on weekdays only.

Essential Duties

• Comply with company guidelines for maximizing sales, profitability and customer service by ensuring all grocery deliveries are accurate, stocked, attractively displayed and priced correctly
• Complete build-to's for ordering/purchasing merchandise
• Maintain inventory by checking in delivery, pricing items, stocking merchandise according to schematic
• Validate deliveries by verifying invoices; reviewing discrepancies with Store Manager; deliver outdated merchandise to Store Manager to ensure what the store is being charged verifies with what was delivered
• Prepare displays by assembling, dating and price marking in-store displays
• Rotate food items, monitoring quality and freshness measures to protect customers from illness
• Monitor and maintain food preparation area and display cases to attract and retain customers
• Assist training new associates (with an emphasis on excellent customer service) when necessary
• Monitor and organize inventory to prevent being out of stock on items customers want to purchase
• Use and coach food service staff to use suggestive selling and other techniques to maximize sales
• Make price changes in accordance with Company and/or brand guidelines; place advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows
• Provide prompt excellent customer service in a courteous, friendly and attentive manner
• Greet customers as they enter the area and thank customers as they leave
• Resolve or assist to resolve routine customer concerns within established guidelines
• Report to work on time and follow the dress and appearance code
• Prepare and serve quality food and beverage to satisfy customer needs
• Maintain safe and clean work environment by complying with procedures, rules and regulations
• Sweep, mop, and clean floors; dust and/or wash windows, counters, displays, store areas and bathrooms; pick up and dispose of trash, litter or debris
• Inspect store facilities and equipment for safety, cleanliness, and proper working order
• Clean, sanitize, and maintain food service equipment to protect customers from illness
• Notify the Store Manager of any inventory or operating discrepancy
• Receive and sign vendor deliveries and verify quality and quantity of product
• Follow Company and/or brand guidelines for product breakage or spoilage
• Supervise the activities of food prep employees engaged in preparing and serving food and other related duties in the absence of the Store Manager
• Help coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards
• Monitor customer traffic and make appropriate adjustments to decrease waiting time; reschedule or re-assign duties of employees based on operational or discipline needs
• Assist with counseling of employees and provide feedback to help employees improve performance
• Follow and ensure food prep employees follow all government laws, health and safety codes, food brand inspection standards, and Company policies, procedures and standards
• Seek guidance from the Store Manager and/or appropriate management areas about legal questions or obligations
• Assist the Store Manager in maintaining a safe environment for employees and customers and protecting Company assets such as information, cash, product, equipment and property
• Report all incidents (employee or customer injury, theft, property damage, improper sanitation or waste disposal, etc.) to the Store Manager
• Report any situation in which unsafe, unlawful or unethical conduct is or might be occurring
• Attend job-related meetings (may be required to work irregular hours)
• Maintain intradepartmental work flow by fostering a spirit of cooperation
• Comply with company policies and procedures
• Contribute to team effort by accomplishing related results as needed
• Perform all duties with minimal supervision
• Perform other duties as assigned by the Store Manager
• Keep and ensure all employees keep accurate time keeping records
• May take inventory of supplies and equipment

Requirements

• Minimum age of 18 years old
• High school diploma or equivalent
• 6 months to 1 year of retail store or food service work experience or an equivalent combination of education, training and work experience
• Knowledge of basic business and customer service principles including planning and organizing, resource management and leadership skills
• Ability to communicate information and ideas in a clear and understandable manner
• Ability to deal with customers, unanticipated problems or events using standard procedures
• Ability to work as scheduled including arriving to work on time
• Ability to accurately operate a variety of equipment that may include hot or cold beverage dispensers, grills, ovens or fry stations and other machines or tools
• Perform approximately 95% of all work indoors, but be required to clean parking lots, gas pumps, take out garbage, etc.
• Take out the garbage during the day or early evening hours
• Exposure to extreme cold temperatures while performing occasional work in a walk-in cooler and/or freezer
• Exposure to occasional noise
• Work with minimum direction and periodic supervision
• Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels)
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups)
• Ability to grasp, reach and manipulate objects with hands for entire shift (requires eye-hand coordination)
• Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck)
• Able to reach overhead for objects
• Ability to bend and twist at waist
• Ability to communicate orally
• Ability to operate a cash register and/or computer keyboard
• Ability to stoop, kneel, squat, bend, push, and pull
• Ability to work alone
• Ability to stand and/or walk for an entire shift
• May require climbing a ladder to store and retrieve materials or place and remove signs

Pay

$16.50 to $17.00 per hour

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