Food & Beverage Supervisor - Pools (Full Time)

Responsibilities

• Assist in supervising, train and inspect the performance of the Pool, ensuring that all procedures are completed to the hotel's standards.
• Assist all guests at Pool facilities with towels, seating, retail and requests courteously and efficiently, according to standards.
• Maintain the cleanliness and organization of all supplies, equipment, work areas, and ensure guest safety and enjoyment.
• Assist where necessary to ensure optimum service to guests.
• Supervise the day to day operations of the Resort Pool
• Assist with day to day administration of pool and event staff to include facility walks, PO input, daily line-ups, training of the week, scheduling and team coaching
• Ensures physical atmosphere and cleanliness of the pool, including sections and side stations
• Enforces high standards of hygiene and sanitation within the outlets
• Ensures the security of monies, credit and financial transactions
• Supervises the performance, attendance, attitudes, appearance and conduct of service team
• Assists in monitoring and maintaining the outlets’ systems and equipment
• Empowers team to exceed service standards
• Instills a calm, organized approach in all stressful situations
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of: Daily house count, VIPs in-house, arrivals/departures.
• Scheduled group activities and locations within hotel.
• All hotel facilities and services.
• Hours of operation of each outlet.
• All equipment and services available for guests at the Pool/Beach facility.
• All safety and sanitation regulations for Pool/Beach facility.
• Proper use of respective tools, equipment and supplies in the department
• Adhere to all cashiering procedures and reports in accordance with accounting specifications.
• Prepare staff assignments according to department procedures.
• Check storage areas for proper supplies, organization and cleanliness.
• Complete requisition for additional supplies needed and submit to Manager.
• Instruct designated personnel to rectify any cleanliness/organization deficiencies.
• Ensure that staff has reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff.
• Distribute assignments and side work to staff in accordance with departmental procedures.
• Communicate additions or changes to the assignments as they arise throughout the shift.
• Identify situations which compromise the department's standards and delegate these tasks.
• Conduct pre-shift meeting with staff and review all information pertinent to daily business demands.
• Inspect grooming and attire of staff; rectify any deficiencies.
• Constantly monitor staff performance in all job functions, ensuring that all procedures are completed to department standards; rectify any deficiencies with respective personnel.
• Ensure all charges for rental and sale items are accurately processed.
• Ensure all safety precautions are implemented and monitored.
• Provide feedback on staff performance to manager.
• Report disciplinary problems to manager and participate in the counseling of employees.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Complete work orders for maintenance repairs and submit to Engineering.
• Contact Engineering directly for urgent repairs.
• Document pertinent information in department log book.
• Complete all paperwork and closing duties.
• Secure all work areas and storerooms at closing.
• Assist Pool Manager.
• Attend designated meetings.
• Assist with inventories as assigned.
• Assist with Children’s Programs and Group Recreation Events as needed.
• Assist with the development and implementation of new activities programs for both Group and Pointe Discovery
• Assists with the design and implementation of training programs
• Assist in developing and implements controls for expense management
• Helps to implement strategies to continually improve revenues
• Assists with establishing par levels for supplies and equipment
• Assist in seasonal training and operations plans for the pools

Qualifications

• Energetic, enthusiastic and motivational individual