Food & Beverage Supervisor - Lobby Bar (Full Time)

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of: All liquor brands, beers and non-alcoholic selections available to the outlet.
• The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Designated glassware and garnishes for drinks.
• All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
• Daily menu specials.
• Guest room layout, locations and room numbers/names.
• Manual system procedures.
• Daily house count, arrivals/departures, VIPs.
• Scheduled in-house group activities, locations and times.
• Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Check storage areas for proper supplies, organization and cleanliness.
• Complete requisition for additional supplies needed and submit to Manager.
• Instruct designated personnel to rectify any cleanliness/organization deficiencies.
• Requisition linens/skirting required for business and assign staff to transport such to outlet.
• Meet with the Chef to review daily specials items; update board throughout shift.
• Ensure that assigned staff reports to work; document any late or absent employees.
• Cook staff for breaks and assign staff to transport such to outlet.
• Assign work and side duties to staff in accordance with departmental procedures.
• Communicate additions or changes to the assignments as they arise throughout the shift.
• Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
• Inspect grooming and attire of staff; rectify any deficiencies.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
• Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
• Inspect table/set-ups; check for cleanliness, neatness and agreement with guest's order and departmental standards; rectify deficiencies with respective personnel.
• Ensure that all orders are delivered within designated timelines.
• Assist staff with their job functions to ensure optimum service to guests.
• Answer phone within 3 rings, using correct salutations and telephone etiquette.
• Monitor and ensure that all tables/trays are removed from tables according to department procedures.
• Assist in taking guests' orders, following specified procedures, as necessary to ensure department standards.
• Access all functions of the P.O.S. system in accordance to specifications.
• Restock journal tape and change ribbons as needed.
• Organize, coordinate and direct staff in set-up, service and breakdown of hospitalities in accordance with departmental standards; follow up on special arrangements with respective personnel.
• Check bar set-ups, buffet/reception tables and coffee breaks for cleanliness, attractiveness and layout; ensure agreement with function order and department standards; resolve any problems.
• Ensure replenishment of items as specified and requested by group contact.
• Organize, coordinate, direct staff in set-up, delivery and retrieval of amenities in accordance with departmental standards.
• Ensure all closing duties for staff are completed before staff sign out.
• Provide feedback on staff performance to Manager.
• Report disciplinary problems to Manager and participate in the counseling of employees.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Respond to all pages by beeper promptly.
• Complete work orders for maintenance repairs and submit to Engineering.
• Contact Engineering directly for urgent repairs.
• Document pertinent information in department logbook.
• Complete all paperwork and closing duties in accordance with departmental standards.
• Review status of assignments and any follow-up action with Manager and/or on-coming Supervisor.

Qualifications

• Meets age requirement to serve alcoholic beverages.
• Previous Food and Beverage experience in a fast-pace and high volume restaurant.
• Knowledge of various food service styles (i.e., French service, tableside flambé service, butler style service).
• Provide legible communication.
• Compute basic arithmetic.
• Ability to: Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Works cohesively with co-workers as part of a team.
• Works with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Ascertain departmental training needs and provide such training.
• Direct performance of staff and follow up with corrections when needed.
• Suggestively sell.

Experience, Education, & Licensure

• State food handler and RBS certification required.
• High school graduate or equivalent vocational training certificate, some college.
• Certification of previous training in liquor, wine and food service.
• Previous Culinary training is a plus.

Compensation

• Base Pay Start Rate: $27.72/Hr
• We offer a competitive benefit package for full-time, regular team members that includes:
• group medical, dental, vision, life, and disability benefits,
• as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program.
• We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!