Food & Beverage Sales Executive Team Leader

About the role

As a Food & Beverage Sales Executive Team Leader, you will drive total store sales and profitability by leading a team that ensures product is fresh, in stock, available, and accurately priced and signed on the sales floor. This role involves managing food and food services, including replenishment, inventory accuracy, food safety, presentation, pricing, and promotional signing processes for all Food & Beverage areas of the store.

Responsibilities

• Drive total store sales and understand your role in sales growth, including how your departments and team contribute to and impact total store profitability.
• Model guest service standards and lead your team to deliver a fresh, full, and food-safe area during all operating hours.
• Drive a culture centered in food safety; train, validate, and coach the team to deliver proper execution on all food safety standards and cleaning routines.
• Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals.
• Lead an efficient operation to fund the sales culture.
• Develop a strategy and utilize workload planning tools to manage all scheduled workload, ensuring guest readiness at all times.
• Own the scheduling plan in partnership with your Team Leaders based on monthly and weekly business workload and guest traffic.
• Manage Food & Beverage backroom and sales floor areas; walk Food & Beverage Standards to assess priorities and review reporting to identify business gaps for follow-up.
• Oversee Food & Beverage Team Leader’s workload planning, including transitions, revisions, sales plans, sampling, and promotions.
• Proactively build relationships with direct-to-store vendors and oversee Team Leader’s management of vendor performance.
• Validate, audit, and maintain food in-stocks and follow up on Team Leader’s execution of the business plan and assignment sheet process.
• Assess the competition and leverage guest insights and feedback to drive business and be the destination of choice for guests.
• Work a schedule that aligns with guest and business needs, including early morning, evening, overnight shifts, and weekends.
• Manage your team to uphold and maintain all Starbucks and Pizza Hut Brand Standards (where applicable).
• Foster a productive relationship with your Starbucks District Manager and follow up on key takeaways from their store visits.
• Plan, lead, and follow up on organizational and operational change.
• Anticipate and identify changes in unique store trends.
• Actively develop, coach, and train your team; anticipate staffing needs, talent plan, and recruit—both long and short term.
• Develop and coach your team to elevate their skills and expertise.
• Establish a culture of accountability through clear expectations and performance management.
• Become a subject matter expert in federal, state, and local adult beverage laws as they apply to your business and protect your store’s liquor license (if applicable).
• Provide service and a shopping experience that meets the needs of the guest.
• Demonstrate a culture of ethical conduct, safety, and compliance; lead the team to work in the same way and hold others accountable.
• As a key carrier, follow all safe and secure training and processes.
• Address store needs (emergency, regulatory visits, etc.).
• Perform all other duties based on business needs.

Requirements

• 4-year degree or equivalent experience.
• Strong interest and knowledge of the food and beverage business.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Comfortable dealing with ambiguity.
• Ability to manage conflict, lead, and hold others accountable.
• Ability to relate well with and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision-making, financial, and quantitative analysis.
• Ability to learn and adapt to current technology needs.
• Ability to manage workload and prioritize tasks independently.
• Access all areas of the building to respond to guest or team member issues.
• Interpret instructions, reports, and information.
• Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds.
• Accurately handle cash register operations.
• Climb up and down ladders.
• Flexible work schedule (e.g., nights, weekends, and holidays) and regular attendance necessary.

Benefits

• Comprehensive health benefits and programs for eligible team members and their dependents, including medical, vision, dental, and life insurance.
• 401(k) retirement plan.
• Employee discount.
• Short-term and long-term disability benefits.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Additional benefits available, including financial, education, and well-being programs. Learn more.

Pay

The pay range for this role is $64,000.00 - $128,000.00. Pay is based on several factors, including labor markets, education, work experience, and certifications.