Food & Beverage Manager - Homewood Suites Charlotte Uptown 1st Ward - **New Hotel**

Responsibilities

• Achieve marketing, sales, profitability, and quality service goals for the bar/restaurant & Banquets by executing marketing strategies, providing quality service to the customers and employing leadership and managerial skills effectively.
• Develop short term and long-term financial and operational plans for the restaurant, which support the overall objectives of Concord Hospitality.
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.
• Aid Sales team with menu creation.
• Implement and maintain sales/marketing programs.
• Establish and maintain applicable preventative maintenance programs to protect the physical assets of the restaurant.
• Implement and maintain effective two-way communication systems which reach all employees.
• Suggest and implement revenue generating programs that provide maximum price value to the guest.
• Teach, implement, and reward employees in utilizing their empowerment to meet or exceed customer expectations.
• Ensure staff demonstrates technical skills; conduct technical training on a regular basis.
• Update staff on regular basis on menu highlights.
• Monitor presentation of food product and review areas of concern with the Sous Chefs and Line Cooks.
• Ensure that the restaurant is clean and ready for customers at all times.
• Monitor service and teamwork on a regular basis and counsel associates on both aspects.
• Ensure that staff is utilizing up selling techniques while providing customer service.
• Accommodate group bookings by adhering to proper banquet techniques.
• Utilize leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports.
• Conduct effective employee meetings and counseling sessions.
• Participate in weekly staff meetings.
• Interview, hire, orientate, and train qualified applicants.
• Keep immediate supervisors promptly and fully informed of all problems or unusual matters of significance.
• Make business decisions based on production reports, similar facts, own experience, and personal opinion.
• Ensure a safe and sanitary work environment for all associates and guests.
• Maintain and enforce all SOP and service standards.
• Completely direct the operational efforts and strategies of all restaurant outlets.
• Provide for an effective discipline orientation for new supervisors using use records, menus, and appropriate reference manuals.
• Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Concord Hospitality’s Handbook.
• Ensure forecast information is evaluated and utilized to make sound business decisions.
• Oversee development and execution of the marketing plan in each outlet.
• Continually develop innovative programs and incentives to maintain our competitive edge.

Qualifications

• Expertise in Food & Beverage management.
• Leadership and managerial skills.
• Experience in overseeing all F&B efforts including Banquets.
• Ability to develop and implement financial and operational plans.
• Strong communication and problem-solving skills.
• Knowledge of local, state, and federal laws and regulations.
• Ability to motivate and train employees.
• Experience in managing a team and ensuring high-quality service.
• Technical skills in food preparation and service.
• Ability to manage preventative maintenance programs.
• Effective two-way communication systems.
• Experience in creating and implementing sales/marketing programs.
• Ability to suggest and implement revenue-generating programs.
• Experience in developing innovative programs and incentives.
• Experience in managing a safe and sanitary work environment.
• Experience in maintaining and enforcing service standards.
• Experience in providing effective discipline orientation for new supervisors.
• Experience in making sound business decisions based on production reports.

Benefits

• Investment in training and development at all levels.
• “Associate First” culture supporting personal development.
• Commitment to providing the best customer service and quality accommodations.
• Core values of Quality, Integrity, Community, Profitability, and FUN!
• National company cheer heard throughout North America.
• Support for diversity and inclusion.

Pay

PAY RANGE: $52,655-$65,819