Food & Beverage Cashier

About the Role

Under direct supervision of the Food & Beverage Supervisor, maintains highly efficient and courteous food and beverage operations in a fast-paced setting by greeting guests, anticipating guest’s needs, and providing knowledgeable food & beverage service. Must have extensive knowledge of Title 4 (Arizona liquor law) and follow Tohono O’odham Gaming Enterprise (TOGE) alcohol training as well as all TOGE internal controls.

Responsibilities

• Applies knowledge of the laws and regulations governing Food & Beverage, ensuring that all Tribal, City, State, and Federal Health/Food Safety codes are upheld.
• Maintains a clean, organized, and sanitized work area while following all TOGE, tribal, City, State, and Federal health/food safety regulations and codes.
• Operates the cash register, handles daily records, and ensures proper tendering of all transactions.
• Balances cash register receipts, guest checks, and gratuity sheets for the team member’s shift.
• Trains new team members and maintains good communication with team members to foster a positive and professional work environment.
• Maintains proper attendance in accordance with casino policy.
• Completes side work as assigned by the Food & Beverage Supervisor or assigned team member.
• Restocks all work areas and sweeps floors throughout the shift to ensure appearance standards.
• Assists in the daily operation of the restaurant in an efficient, cost-effective, and labor-effective manner.
• Recognizes that each team member is a representative of the casino and demonstrates courtesy, respect, and sensitivity to guests.
• Learns and follows standard service techniques consistently.
• Adheres to all Title 4 (Arizona liquor law) and TOGE internal controls.
• Responds to guest requests and monitors guests to ensure they are not intoxicated, following proper procedures if intoxication is observed.
• Knows information regarding all Food and Beverage outlets, discounts, and Casino Promotions to inform guests when asked.
• Works closely with other departments to ensure seamless delivery of service for guests.
• Demonstrates Desert Diamond Casino’s “On Brand” attitude and Spirit of Service Standards at all times.
• Flexibility to assume other responsibilities assigned by management as needed.

Requirements

• High school diploma or GED preferred.
• Recent experience in food service, point of sale, or cash handling preferred.
• Must be 18 years of age or older.
• No felony, theft, or stealing convictions.
• Must successfully pass a pre-employment drug/alcohol screen, background investigation, and obtain and maintain a gaming license.

Skills & Certifications

• High energy and motivated personality.
• Knowledge of dining and food maintenance operations and customer service.
• Knowledge of Title 4 (Arizona liquor law) regarding alcohol service and assertive in enforcement.
• Knowledge of cash handling, restaurant menu, bar items, liquors, and pricing.
• Knowledge of POS systems and internal controls.
• Ability to obtain a Food Handlers card and TIPS certification.
• Ability to pass cash handling training and departmental testing for the position.
• Ability to communicate, read, and write clearly in Basic English.
• Ability to demonstrate outstanding guest service at all times.
• Ability to follow instructions and work in a stressful and busy environment.

Physical Demands

While performing the duties of this job, the team member regularly is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The team member frequently is required to stoop, kneel, crouch, or crawl; and talk or hear. The team member occasionally is required to sit; climb or balance; and taste or smell. The team member must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment

Work is generally performed in a bar and casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays, and/or weekend work are required. Extended hours and irregular shifts may be required. Will work in all venues unless specified by Food & Beverage Management.