Food and Beverage - Server

About the Company

Hornblower Group is a global leader in experience and transportation with a 100-year history. Its portfolio includes water- and land-based experiences, ferry and transportation services, vessel maintenance, logistics, and reservation/ticketing systems. Operating in over 10 countries and 50 U.S. cities, Hornblower serves more than 20 million guests annually through brands like City Cruises, Walks, Devour, NYC Ferry, and Puerto Rico Ferry. Headquartered in Orlando, Florida, the company has additional offices across the U.S., Canada, the U.K., and Ireland.

About the Role

The Server delivers exceptional hospitality on board, ensuring guests enjoy a safe, entertaining, and memorable dining experience while adhering to the company’s RESPECT service standards.

Responsibilities

• Provide exceptional hospitality to guests and coworkers as outlined in the RESPECT service system.
• Greet guests and serve food and beverages in a timely manner.
• Accurately take orders and enter them into the point-of-sale system.
• Maintain cleanliness and safety of all common areas and service stations.
• Participate in the guest experience by contributing to celebrations and entertainment.
• Set up and break down dining areas and service stations, including moving furniture.
• Accurately process guest payments for on-board purchases.
• Provide guests with information about the menu, service flow, entertainment, cruise route, and points of interest.
• Arrive prepared and on time for scheduled shifts.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Assist with greeting and seating guests upon arrival.
• Perform additional duties as assigned.

Requirements

• High school diploma or equivalent required.
• One (1) year of experience in a high-volume restaurant preferred.
• Ability to work extended periods without sitting.
• Capability to lift furniture and heavy items (e.g., dishes) up and down stairs.
• Must meet minimum state age requirements.
• Strong customer service, organization, and interpersonal skills.
• Highly organized, detail-oriented, and able to meet deadlines.
• Ability to handle multiple tasks and projects simultaneously.
• Strong problem-solving skills: assess situations, identify relevant issues, and suggest solutions.
• Working knowledge of computer skills, including proficiency with Microsoft Office Suite.
• Ability to effectively convey and understand written and verbal information with coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Availability to work nights, weekends, and all major holidays.