Food and Beverage - Server Assistant

Hornblower Group is a global leader in experience and transportation, spanning a 100-year history with a portfolio of international offerings including water- and land-based experiences, ferry and transportation services, vessel maintenance, and reservation/ticketing solutions. Operating in over 10 countries and 50 U.S. cities, Hornblower serves more than 20 million guests annually through brands like City Experiences, City Ferry, Hornblower Marine, Seaward Services, and Anchor Operating System.

About the role

The Server Assistant supports servers in delivering prompt food and beverage service, ensures hospitality and safety, and provides guests with information about the vessel and skyline.

Responsibilities

• Provide exceptional hospitality to guests.
• Clear used and unneeded dishes and glassware from tables to the galley.
• Scrape and stack dirty dishes; transport tableware to the galley for cleaning.
• Maintain cleanliness and safety of all common areas and service stations.
• Set up and break down dining rooms and service stations as prescribed.
• Share information with guests about menus, service order, entertainment, cruise route, and points of interest.
• Assist with greeting and seating guests upon arrival.
• Perform additional job duties as assigned.

Requirements

• High school diploma or equivalent required.
• Must meet minimum state age requirements.
• Previous restaurant experience preferred.
• Able to work extended periods without sitting.
• Required to lift furniture and other heavy items.
• Strong customer service, organization, and interpersonal skills.
• Highly organized, detail-oriented, and able to meet deadlines.
• Ability to handle multiple tasks/projects simultaneously.
• Build and maintain effective working relationships.
• Listen effectively, assess situations, and propose solutions.
• Working knowledge of computer skills, including Microsoft Office Suite.
• Effectively convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Available to work nights, weekends, and all major holidays.