Food and Beverage - Outside Services

Job Summary

Promptly greet and provide an exceptional guest experience and hospitality at the assigned service location, Hours vary by rotating on-course locations and business levels.

Requirements

• Must be 18 years of age
• Minimum 1 year of food and beverage experience
• Able to work independently
• Experience with cash handling and Point of Sale System
• Basic understanding of liquor and beer
• Required to stand for long periods of time
• Capable of lifting 50 pounds
• General math, problem solving and decision-making skills
• Must be able to bend, squat, lift and raise as needed
• Must complete the Responsible Beverage Service Training Course
• Able to obtain a bartender operating license
• Able to communicate with guests and employees with a positive attitude

Responsibilities & Duties

• Check tee sheets and daily events Google Docs for direction and guest payment details
• Consult check lists to ensure all service areas opening and closing procedures are properly completed
• Ensure your location is cleaned, stocked and ready for service
• Be knowledgeable of potential food allergens or food sensitivity concerns in available products/menu items. Communicate any guest allergies/needs effectively with all F&B team members as needed.
• Accurately prepare mixed drinks for guests while adhering to portion control standards put in place by management
• Ensure guests receive food and beverage in a timely manner
• Handle all payments accurately
• Effectively handle guest requests, complaints or problems with a positive attitude
• Be well-versed and prepared to communicate history, product offerings and services of Erin Hills
• Follow end of shift checklist to ensure all side work has been completed
• Ensure all radio communication is respectful, professional and courteous
• Responsibly check guests’ identification to ensure that they meet the minimum age requirements to consume alcoholic beverages and tobacco products
• Respectfully refuse beverage service to guests whom appear overly intoxicated and inform management immediately
• Adhere to safety standards and sanitation regulations as provided by Erin Hills and OSHA
• Follow guidelines and policies set forth by Erin Hills Employee Handbook