Food and Beverage Operations Manager

Job Number: 26118646 | Category: Food and Beverage & Culinary | Location: 44400 Indian Wells Ln, Indian Wells, CA 92210

Job Summary

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day‑to‑day operations verifying that quality, standards and customer expectations are met. Maintains the operating budget and ensures standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work.

Candidate Profile

Education and Experience:

• High school diploma or GED with 4 years experience in food and beverage, culinary, or related professional area; OR
• 2‑year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major, with 2 years experience in food and beverage, culinary, or related professional area.

Core Work Activities

• Assist in ordering of food and beverage supplies, cleaning supplies, and uniforms.
• Supervise daily F&B shift operation and ensure compliance with all policies, standards, and procedures.
• Support and supervise an effective monthly self‑inspection program.
• Operate department equipment as necessary and report malfunctions.
• Manage staffing levels to meet guest service, operational, and financial objectives.
• Encourage mutual trust, respect, and cooperation among team members.
• Perform duties of absent employees when needed.
• Develop goals and plans to prioritize, organize, and accomplish work.
• Monitor and maintain employee productivity.
• Ensure all team members understand the brand‑specific philosophy.
• Maintain operating budget and verify compliance with standards and legal obligations.
• Assist supervisors in understanding team members’ evolving needs and expectations.
• Celebrate successes and learn from failures.
• Communicate areas needing attention to staff and follow up for understanding.
• Coordinate cleaning program in all F&B areas, identify trends, and recommend improvements.
• Establish and maintain collaborative relationships with employees.
• Create a property environment emphasizing motivation, empowerment, teamwork, and passion for service.
• Follow property‑specific second effort and recovery plan.
• Remain readily available and approachable for all team members.
• Demonstrate knowledge of the brand‑specific service culture.

Providing Exceptional Customer Service

• Deliver service above and beyond for customer satisfaction and retention.
• Improve service by communicating guest needs, providing guidance, feedback, and coaching.
• Serve as a role model for appropriate behaviors.
• Monitor quality and standards daily to meet customer expectations.
• Take proactive approaches to guest concerns and set a positive example for guest relations.
• Remain readily available and approachable for all guests.
• Review comment cards and guest satisfaction results with employees.
• Respond promptly to customer service department requests.

Additional Responsibilities

• Provide information to supervisors and co‑workers via telephone, email, or in person.
• Guide and direct subordinates, set performance standards, and monitor performance.
• Analyze information and evaluate results to choose optimal solutions and solve problems.
• Perform hourly job functions if necessary.
• Extend professionalism and courtesy to team members at all times.
• Understand budgets, operating statements, and payroll progress reports.
• Perform other duties as assigned to meet business needs.

Pay

Salary range: $70,304 – $83,000 annually. Bonus eligible.

Schedule

Full‑time.