Food and Beverage Operations Manager

Create a world-class Brand Home Visitor Experience at Chandon. A home that will be a COMMUNITY HUB for all. A home that will celebrate the NATURAL BEAUTY of the area. A home that will devote itself to the CELEBRATION OF CRAFTSMANSHIP. A home situated in the HEART OF NAPA. A home that will embody our founder's MAVERICK SPIRIT. A home that will UNLEASH THE POTENTIAL of the Chandon world. The culture of Chandon emphasizes training, product knowledge, and sincere hospitality. Our beliefs are shared through the five pillars of our business. We live the sparkling life while creating genuine connections, with both OUR PEOPLE and OUR GUESTS. Caring and investing in OUR HOME, and the communities we operate in. Efficiently sustain and grow OUR BUSINESS in both revenue and profits. Born of French heritage, CHANDON HOME is our journey of greatness together while embracing its adopted California perspective with a casual vibrancy. Lead F&B team by attracting, recruiting, training, and appraising talented personnelFacilitate and fully participate in all training sessions including but not limited to the following topics. Wine and Food, Sales Excellence, Service Excellence, Safety and SecurityResponsible for the delivery of ISO and service standards, sequence of service, maintaining quality equipment, par levels, product presentation, service and product trainingSupport the development of annual team and individual training targets, KPI's, policies, and procedures for new and existing team members; andEffectively coach staff on customer service standards, sales techniques, efficient teamwork and cultureProvide a two-way communication and nurture an ownership environment with emphasis in motivation and teamworkResponsible to developing and publishing weekly schedules of direct reports;Ensure communication of policy changes, events, and daily functions is timely and is clearly understood; andAttend/Conduct Brand Home Leadership meetings in order to stay updated with goals, new releases, new programs, and all other educational materialsManage all day-to-day hospitality/ experience operations within budgeted guidelines and to the highest standardsExamine daily duties, assign tasks, and check on progressEnsure the brand is being properly communicated with each visitor interaction through messaging staff professionalismMonitor daily bookings and ensure assigned tables are prepared prior to arrivalEnsure special guests, like disabled people, elderly, children and VIPs, receive personalized servicesCoordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns. Actively resolve complaintsAnalyze customer feedback from post reservation surveys and social media reviews and suggest ways to improve ratingsProvide leadership, based on experience, through changes by identifying and overcoming obstacles and creating efficienciesDesign exceptional Chandon Experience menus and seasonal offering, purchase goods when needed and continuously make necessary improvements; andOperate and oversee all Exclusive and Private Event Experiences booked on property based on BEO specifications providedBuild a strong relationship with the Event Planning team ensuring that there is clear communication between the planning, operations, and culinary team;Ensure all events equipment relating to food & beverage are in proper operational condition and cleaned on a regular basisManage direct day-to-day staffing requirements for Exclusive and Private Event Experiences, plan and assign work, and establish performance and development goals for team members. Provide regular feedback to help improve team members' performanceAssist in developing annual budget goals for wine and food experiences and visitor trafficSuccessfully meet monthly revenue and wine club acquisition goals by strategically managing our daily Wine and Food ExperiencesManage reservation system ensuring maximum efficiency and potentialManage expenses in line with set budgets and sales goalsControl labor cost through effective scheduling as appropriate to business needsManage upsell incentive for Wine and Food Experience Team. Drive up-sell initiatives for Experience upgrades, wine and food add-ons as well as take home experience (retail sales)Manage point-of-sale system and daily opening and closing, with accuracy, receiving either cash or credit card, without over-short;Ensure all credit and financial transactions are handled in a secure professional mannerEstablish COGS for new Experiences and menu items Requirements The Food & Beverage Operations Manager must display strong leadership and management skills. Examples of organizational and communication skills must be displayed. Supervisory experience in a Hotel/ Restaurant or similar environment is required. Profound knowledge of customer service, conflict management and service recovery are essential. Education Undergraduate degree is strongly preferred or applicable experience Languages English required, second language helpful in communication with visiting public, but not required Professional experience & know-how: Proven work experience as a Front Office Manager, Guest Relations Manager, Restaurant Manager or Supervisor or similar roleExperience mentoring a large staff with varied levels of experience and maturityStrong understanding of consumer trends and behaviors is requiredDegree in Hospitality Management, Tourism, Business Administration or relevant field Technical & management skills: Effective at building teams, ability to motivate others, ability to manage vision and purpose, ability to set and deliver against priorities, ability to deal with ambiguityWorking knowledge of various computer software programs (Tock, MS Office, restaurant management software, POS)Proficiency in English; knowledge of other languages is a plus Personal & interpersonal skills: Strong team player, excellent communication skills within and outside of the organization, positive and enthusiastic attitudeCustomer service drive with outstanding communication and active listening skillsExcellent problem-solving and multitasking skillsLeadership skills along with the ability to motivate a team into high performanceStrong sense of responsibility and a professional presentationAbility to work evenings, weekends and holidaysCapable of working in a fast-paced hospitality environment Benefits Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Short Term & Long Term DisabilityTraining & DevelopmentWellness Resources