Food and Beverage Manager - Lincoln

About the role

The Food & Beverage Manager is responsible for the overall operation and performance of assigned food and beverage outlets. This position provides leadership for front-of-house operations, partners closely with culinary teams to ensure quality and timely service, and drives guest satisfaction, operational efficiency, and revenue growth.

Responsibilities

• Lead, schedule, supervise, train, and develop front-of-house team members.
• Ensure compliance with all company policies, procedures, internal controls, gaming regulations, and applicable government requirements.
• Promote and uphold the Mission, Vision, and Values of WarHorse Gaming.
• Maintain high standards of guest service, food quality, safety, sanitation, and operational excellence.
• Partner with culinary leadership to ensure food preparation, presentation, quality, and timeliness meet established standards.
• Manage inventory levels and oversee ordering of food, beverages, equipment, and operational supplies.
• Monitor food preparation, portion control, and presentation standards.
• Develop and support promotional initiatives designed to increase outlet revenue and guest engagement.
• Ensure proper collection of payment and authorization of approved complimentary transactions.
• Assist beverage operations with cash handling controls and balancing procedures as required.
• Conduct routine inspections of equipment, supplies, and work areas to ensure operational readiness.
• Address guest concerns and service issues promptly while maintaining a high level of guest satisfaction.
• Establish and communicate performance expectations and customer service standards for team members.
• Monitor labor, food, and operational expenses to maximize profitability and efficiency.
• Maintain departmental budgets, payroll records, and financial documentation.
• Analyze operational performance and recommend strategies to improve revenue and profitability.
• Attend required meetings, training sessions, and development opportunities.
• Promote positive employee relations and foster a collaborative work environment.
• Perform other duties as assigned.

Qualifications & Experience

• High school diploma, GED, or equivalent.
• Eight (8) years of food and beverage experience.
• Five (5) years of supervisory or management experience in food and beverage operations.
• Proficiency with Microsoft Office Suite or related software.
• Strong point-of-sale (POS) operational and programming experience.
• Knowledge of health, hospitality, food service, and regulatory requirements.
• Experience with budgeting, cost control, financial accountability, and operational reporting.
• Strong leadership, communication, problem-solving, and team development skills.

Core Competencies

• Forecasting and Cost Analysis
• Building and Developing Successful Teams
• Strategy and Problem Solving
• Consultative Communication
• Emotional Intelligence
• Relationship Building
• Goal Achievement

Work Environment & Physical Requirements

• Frequent movement throughout restaurant, hospitality, and gaming environments.
• Exposure to loud noise levels and active hospitality operations.
• Ability to lift and carry up to 25 pounds.
• Ability to stand and walk for extended periods.
• Requires mobility, coordination, balance, and endurance for daily operational oversight.
• Frequent verbal, written, and interpersonal communication.
• Ability to work in a fast-paced environment with competing priorities and time-sensitive decisions.
• Occasional exposure to chemicals, cleaning products, dust, and other hospitality-related conditions.
• Extended work hours may be required based on operational needs.

Schedule

Schedule varies based on business needs, including evenings, weekends, and holidays.

Why Join This Team?

• A mission-driven culture dedicated to economic advancement and community impact.
• Guided by strong NATIVE values and tribal-owned purpose.
• Career stability and opportunities across diverse industries.
• A collaborative work environment that encourages innovation and professional growth.

Our Commitment to Diversity

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.