Food and Beverage Coordinator

Bishop’s Lodge, Auberge Collection is a luxurious and soulful retreat steeped in heritage in Santa Fe, New Mexico. Set on 317 secluded acres bordering Santa Fe National Forest and just minutes from downtown, the 98-room resort invites guests to connect with nature through organic adobe architecture, historic horse stables, a fitness center, pool, onsite stream for fly-fishing casting lessons, healing arts at Stream Dance Spa, and several dining venues, including the signature restaurant SkyFire. Expansive indoor and outdoor event space includes The Hall (3,200 sq ft), the historic Lamy Chapel and Lawn, and the recently unveiled Bunkhouse for family gatherings.

About the role

As Food and Beverage Coordinator, you will ensure guest satisfaction through exceptional food and beverage offerings. You will oversee daily floor operations, maintain knowledge of all menu items and quality standards, and act as an ambassador for the hotel’s values, fostering a culture of teamwork and service excellence.

Responsibilities

• Train and mentor staff on training calendars, sequence of service, and menu descriptions.
• Ensure the highest level of guest service is consistently delivered in restaurant and bar areas.
• Monitor house count, arrivals/departures, VIPs, and handle all guest complaints to ensure satisfaction.
• Carry out front-of-house food and beverage duties as needed to support a team-oriented atmosphere.
• Oversee opening and closing duties, update menu prices, and assist with order management based on business levels.
• Coordinate with the Chef on daily specials and updates.
• Maintain expert-level knowledge of liquor brands, wines, champagnes, and food menu items.
• Ensure staff adherence to schedules, coordinate breaks, and inspect grooming and attire.
• Expedite on the floor or in the kitchen as needed.
• Conduct training programs, lead daily line-ups, and maintain communication with the Director of Food and Beverage.

Requirements

• Two years of upscale food service experience preferred.
• Strong knowledge of wine and spirit service.
• Basic computer skills.
• High school graduate.
• Ability to communicate in English.
• Must be of minimum age to serve alcohol.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications.