FOH - Sommelier - Hourly

Key Responsibilities/Accountabilities

• Monitor departmental logistics efficiency – increase wine sales, cellar organization, re-stocking system, deliveries, etc.
• Conduct wine training of new hired and existing staff and materials generation.
• Monitor and spot check wine deliveries and BIN # assignment, proper storage and organization of the wine cellar.

Dining Room Service

• Provide friendly, courteous and efficient service to all guests.
• Interact with service team in a positive manner.
• Helping customers choose the correct wine for a meal and/or budget.
• Offer wine expertise, guide guests about wine and oversee service in the entire restaurant by being present on the floor.
• Support dining room staff with any wine related and service-related issues.
• Personalize service by leading by example - using guest’s name, building relationships with loyal guests, checking on satisfaction by being involved and touching every single table.
• Create and maintain guest preference notes related to wine consumption and enjoyment (with assistance of host team).
• Anticipate and service the guest’s needs before requests are made.
• Recommend after dinner drinks.
• Always be present on the floor and do quality check on the guests.
• Responsible for keeping cocktail cart clean and be able to make cocktails at the table.

Product Presentation & Staff Education

• Maintain an inventory system using our programs that allows you to have maximum control over movement of bottles from and to several storage areas.
• Conduct monthly beverage inventory.
• Maintain and update internal wine inventory sheets after weekly counts are completed.
• Ensure accuracy of wines on all menus, wine list and POS postings.
• Communicate all wine changes and pricing updates to corporate wine department and corporate design team to update and print wine menus.
• Make sure all menus that contain wines by the glass are updated to reflect any changes.
• Communicate all changes in timely manner - keys for wines in Toast, which are linked to active inventory numbers.
• Make sure all wines that are removed from the list are de-activated and taken out of Toast, inform corporate wine department of all changes.
• In absence of receiver, fully handle everything related to wine – deliveries, invoices, putting bottles away, etc.
• Check with the bartender on the liquor available and take cocktail orders/recommend.
• Make sure we have all wine we need for events and set up wine station.

Financial & Legal

• Maximize financial performance and profit – suggest promotions and bring revenue increase ideas, train staff on up selling, build guest loyalty by touching every single table, build relationships with all guests that dine at our locations.
• Execute and take responsibility for results of beverage inventories.
• If asked, assist in purchasing of beverage.
• Enforce federal, state and local laws including alcohol consumption, including training and enforcing of minimum drinking age requirement, TIPs training, etc.
• Maintain the safety and security of all employees, guests, and company assets.