FOH Shift Lead - Grocer

About the role

Responsible for in-depth product knowledge of the entire store. They will be responsible for leading and supporting the entire team, including but not limited to covering breaks and mentorship. They will also be responsible for building meaningful relationships with the local community and guests.

Responsibilities

• Report for duty on time and ensure you use the time clock to check in and out.
• Manage your time, including taking rest and meal breaks in compliance with California Labor Law.
• Maintain high standards of appearance and hygiene that include clean clothes, nails and hair and no heavy perfumes/colognes.
• Greet customers, provide them with item information and direct them to the item's location in a store.
• Control inventory and inform procurement managers in case of low inventory levels.
• Discard all expired items according to company policy and place near expiry ones on special promotions.
• Perform stocking duties such as lifting, rotating products, ordering, blocking, dusting and facing.
• Process customer orders and oversee timely product deliveries.
• Supervise cleanliness and maintenance duties around the grocery section.
• Receive grocery items delivery and confirm the accuracy of both order and invoice.
• Oversee daily price changes and manage cash register as required.
• Restocks all bags, packaging and utensils needed throughout the shift.
• Complete all opening, closing, and side work duties for assigned station according to the corresponding checklists, and direction from management.
• Stock and face all areas of the store, including but not limited to the produce display, the merchandisers, and the retail shelving.
• Assist guests with finding products, according to their specific needs.
• Identify and build relationships with regular customers.
• Pack orders for pickup, delivery and in-store shopping carefully, to maintain product quality during transport.
• Ring through and close out all orders in the POS system correctly.
• Have an in-depth understanding of all produce, baked goods and Gjusta-made products in the store.
• Have an in-depth understanding of the Gjelina Group as a whole, all operations and their operating hours.
• Review all provided training materials, and continually educate about the products in the store.
• Properly use and maintain all equipment in the store.
• Cleans, sanitizes, and organizes the counters and store and attend to any spills or messes in a timely manner.
• Ensure proper cash handling methods are used to have a cash drawer that is balanced.
• Check out cashiers and baristas at the end of their shifts.
• Count cash drawers at the beginning or end of each shift.
• Close out the day in the POS system and send daily reports.
• Maintain a safe and clean working environment.
• Communicate with management as