FOH Server - Catamount Lake House

Core Responsibilities

• Execute Destination Hospitality’s steps of service with consistency, attention to detail, and genuine warmth.
• Be punctual, prepared, and in proper uniform for every shift.
• Accurately enter food and beverage orders into the point-of-sale system.
• Deliver food and beverages promptly and correctly using proper table and seat numbers.
• Complete all assigned opening, running, and closing side work thoroughly and correctly.
• Assist back waiters and teammates with clearing, resetting tables, and maintaining smooth service flow.
• Reconcile guest checks and accurately manage cash and credit transactions.
• Maintain cleanliness and organization of service stations, dining areas, and guest-facing spaces.

Job-Specific Requirements

• Provide genuine hospitality with heart and style in every guest interaction.
• Welcome and greet guests immediately and warmly; use guest names whenever possible.
• Make guests feel comfortable, valued, and personally cared for throughout their visit.
• Guide guests through the menu with confidence by clearly explaining offerings, ingredients, and preparations.
• Make thoughtful food and beverage recommendations tailored to guest preferences and occasion.
• Monitor the dining experience attentively and respond promptly and courteously to guest requests or concerns.
• Address issues with empathy and professionalism and escalate to management when appropriate.
• Share guest feedback, preferences, and special occasions with management to enhance future visits.
• Maintain a strong working knowledge of all food and beverage menus, including daily features.
• Know and understand allergens and dietary restrictions; communicate clearly with the kitchen and management.
• Perform proper wine service for bottle selections and maintain knowledge of all by-the-glass offerings and varietals.
• Commit to the ambitious pursuit of knowledge, continuously developing product knowledge to enhance the guest experience.
• Stay curious, engaged, and open to learning about hospitality, service techniques, and Destination Hospitality standards.

Culture, Teamwork & Professionalism

• Embody Destination Hospitality’s Mission, Vision, and Core Values in all interactions.
• Maintain a positive, upbeat, and professional attitude, even during high-volume or high-pressure shifts.
• Communicate respectfully and work collaboratively with all front- and back-of-house team members.
• Uphold high standards of cleanliness, appearance, and professionalism at all times.
• Be accountable for personal performance and contribute positively to the team’s success.
• Treat guests and teammates with authenticity, kindness, respect, and sincerity.

Compensation & Benefits

• Compensation: Tipped Minimum Wage plus gratuities.
• Employee Benefits Package for Full Time Year Round Team Members:
• Health insurance eligibility: Pre-tax health insurance benefit contribution of up to $125 per pay period (up to $3,250 annually).
• Medical, dental, vision, and accident plans available.
• Paid Time Off: Up to 40 hours PTO accrued per 2,080 hours worked, increasing to 80 hours after 3 years.
• Paid sick leave.
• Tuition reimbursement: Up to $1,000 for pre-approved, industry-related coursework.
• Employee Benefits Package for Seasonal and All Team Members:
• Paid Sick Time.
• Dining Discounts.
• Club Employee Privileges.