FOH Server/Cashier NO LATE NIGHTS

About the role

The FOH Server/Cashier may work in the capacity of Cashier, Expeditor, and/or Greeter. The FOH Server/Cashier maintains consistent customer service focus always showing pride of ownership and a sense of urgency to delight the Guest.

Responsibilities

• Enthusiastically greets Guests with a warm, genuine welcome
• Consistently follows high standards of service
• Demonstrates strong comprehension of menu including recipes, allergens, and dietary restriction workarounds
• Processes Guest orders in person or by telephone using the POS, handle cash and credit/debit card transactions with accuracy while upholding register dialogue
• Follows all cash handling procedures, including fraud protection, and properly assigns and checks out drawers as required
• Presents food to Guests, circulates dining room for service opportunities, pre-busses, and busses tables, and greets Guests who are walking into the restaurant, standing in line, or exiting the restaurant
• Maintains clean floors, busses, and washes dishes, cleans and restocks bathrooms, wipes windows
• Maintains the overall cleanliness of the restaurant
• Processes Guest orders at the register, simultaneously pour beverages, answers questions about our menu, and keep the front counter area clean and organized
• Restock the ice bin, dry clean tumblers, and glassware
• Communicates regularly and consistently with Guests and employees working in other stations (BOH and FOH) to optimize service levels
• Other tasks as assigned

Skills and qualifications

• Strong customer service personality and skills
• Prior experience in a customer service or restaurant environment preferred
• Ability to remain calm under pressure in a fast-paced environment
• Reliable transportation and ability to arrive at work on time and maintain a positive attendance record
• Ability to work a flexible schedule, including weekends, holidays, and evenings
• Good communication, organization, and interpersonal skills to establish and maintain effective working relationships with co-workers
• Current Food Handlers Card or ServSafe Certificate
• Minimum of 6 months experience as a Cashier in a hospitality or retail environment
• Previous restaurant experience