FOH - Server

Key Responsibilities/Accountabilities

• Greet all guests and explain our menus and offerings.
• Take beverage and food orders in a prompt and professional manner.
• Serve beverages and food to guests.
• Clear and clean tables in a prompt and efficient manner.
• Perform side-work, and any other service opening or service closing duties as required.
• Alert Management of any service, guest and/or safety issues.
• Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
• Receive and process guest’s payments when closing the checks.
• Aid with other service-related duties assigned by management.
• Follow service opening and service closing procedures before and after the service.
• Maintain professional demeanor with all staff.
• Aid staff with any aspect of service steps to satisfy the guests such as: food delivery.
• Be accessible to all staff and guests to answer any service and beverage related questions.
• Follow service steps based on our training manual and assist in communicating same to all staff who handle or serve food and beverages.
• Collect contact tracing from table and return to host.
• Prompt guests to wear mask if they stand up from the tables to walk around or use restroom.
• Maintain expertise on food menu, wine menu, cocktail menu.
• Attend continued education classes when provided.
• Be an expert on our brand and offerings.

Minimal Essential Requirements

• Ability to communicate and understand direction in English to ensure safety in the workplace.
• Ability to understand, respond, and engage with co-workers, managers, and guests in English.
• Ability to multitask and work in a fast-paced environment.
• Flexible schedule.
• Detail oriented.
• The ability to work as part of a team, and personal cleanliness.
• Very basic food handling, preparation, and cleaning skills are welcomed.
• Time management and ability to work under pressure to manage high volume of production.
• Discipline to follow set standards.

ADA

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, disability that does not prohibit performance of essential job functions with or without reasonable accommodation, or any other characteristic protected by applicable law. Federal law prohibits the employment of unauthorized aliens. All persons hired must submit satisfactory proof of employment authorization and identity in order to complete Form I-9 within 72 hours of commencing work. Failure to do so will result in immediate termination.